Visitor Services Officer (700593)
About the role
The Visitor Services Officer supports the day-to-day operations of the Mount Field Visitor Centre, delivering high-quality customer service and visitor information within Mount Field National Park.
In this varied role, you will provide information on walking tracks, park facilities and visitor safety, assist with the sale of park passes and retail products, undertake cash handling and administrative duties, and contribute to stock control and visitor centre operations. You will also provide guidance and support to less experienced staff and help ensure the efficient delivery of visitor services.
Located within one of Tasmania's oldest national parks, this role offers the opportunity to work amongst towering forests, waterfalls and diverse wildlife, experiencing everything Mount Field has to offer, from the vibrant autumn colours of the Fagus to winter snowfalls and a busy summer visitor season.
This is a permanent part-time position working 51.45 hours per fortnight, in accordance with an approved roster.
Our ideal candidate
- Delivers excellent customer service and communicates effectively with a diverse range of visitors and stakeholders.
- Demonstrates sound administrative skills, including experience using computer systems and point of sale software.
- Has an interest in Tasmania's parks, natural and cultural heritage, and outdoor recreation.
- Can provide guidance and support to less experienced staff.
- Is well organised, uses initiative, and can manage competing priorities.
We offer
- Based at Tasmania’s park for all seasons, a short commute from Hobart and New Norfolk.
- Competitive salary, 12% superannuation contribution, and salary sacrificing options.
- Special staff benefits from nominated Health Funds and AVIS vehicle hire.
- Access to Fitness Passport, a corporate health and fitness program providing access to over 50 gyms and pools throughout Tasmania.
- Access to a free and confidential Employee Assistance Program (EAP).
About us
The Department of Natural Resources and Environment Tasmania (NRE Tas) is committed to our vision of “delivering a sustainable Tasmania” where our natural resources, cultural values and environment are recognised and used sustainably to support our future prosperity. We take pride in fostering a workplace where diversity is celebrated, inclusivity is embraced, and safety is paramount.
We are committed to building a positive and proactive child safe culture to support child safety and wellbeing. We strive to create an environment where every individual feels respected, valued, and empowered to bring their authentic selves to work.
We understand that work-life balance is essential for personal and professional success. That’s why we offer flexible work options and are dedicated to making workplace adjustments that empower individuals to fully engage and excel in their roles.
How to apply
- Review the Statement of Duties
- Click the "Apply" button. Alternatively, you can apply via jobs.tas.gov.au.
- Complete the application form.
- Upload your Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties.
- Attach a copy of your current Resumé/CV.
Refer to the Advice to Applicants document for further information.
If you are unable to submit your application online, please contact Recruitment via recruitment@nre.tas.gov.au.
If you require any reasonable adjustments during the recruitment process, please let us know.
Applicants should note that, for a period of twelve months from the date of advertising, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.
For more information please contact:
Harry Andrews
Ranger in Charge
Email: harry.andrews@parks.tas.gov.au
Phone: 0455 720 023
We encourage you to get in touch for a confidential conversation about the role if you have any questions!