Telephonist (503287)
The Team
The Communications Department at the Launceston General Hospital is critical to the efficient and effective delivery of communication systems within the Hospital. Switchboard operators can expect to work in a fast-paced, supportive working environment.
This is a challenging and rewarding role including taking and paging emergency code calls from within the hospital. Switchboard operators also carry out a range of administrative tasks to facilitate the efficient contact of duty and on-call doctors and ancillary hospital staff, in support of providing a professional and timely response to patient care.
Applicants looking to start or build a career or re-enter the workforce and able to communicate effectively and respectfully with a wide range of people and have a commitment to providing excellent customer service are encouraged to apply.
The Role
The Telephonist at the Launceston General Hospital (LGH) is responsible for providing clients with a professional and efficient service regarding incoming and outgoing telephone enquiries.
- Confidentiality
- Situational awareness and the ability to work within a team environment or individually, when required.
- Competence using computer-based software including Microsoft Office suite.
You will need
- Assist to enquiries from general public and hospital employees.
- Operate in-house and wide-area paging systems for Communications to Hospital staff.
- Work in a fast paced environment.
Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.
Details of appointment
- Multiple Permanent, full and part time, shift worker position, working 76 hours per fortnight, commencing from as soon as you can join us.
*Notwithstanding hours to be negotiated with the successful applicant.
Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.
Salary
$68,854 to $73,947 per annum. Our Employer 12% superannuation contribution is on top of this amount.
- Salary range is in accordance with Public Sector Union Wages Agreement 2025
Salary Packaging
You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.
Benefits available to eligible candidates
- Professional development and accelerated pathways.
- A range of leave entitlements, including study leave and Professional Development Support.
- Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.
More information about our Employee Benefits can be found here
Eligibility
Note: - Please refer to the Application Guide for more information of pre-employment check.
Download the Statement of Duties and any Associated Documents
We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.
Statement of Duties:
Application Guide:
How to apply
Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.
You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.
*applications from Recruitment agencies will not be accepted for this role
For more information
Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.
Name: June Cameron
Position: Team Leader - Communications
Phone number: (03) 6777 6791
Email address: june.cameron@ths.tas.gov.au
What it is like working at the Department of Health?
Compassion, Accountability, Respect, Excellence are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!
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Department of Health has achieved the “Carer Accredited Employer Status” providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023).
Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.