The Team:

The Administrative Assistant Casual Pool team at the Department of Health Tasmania provides an efficient client focused front line reception and clerical support to clinical services and the general public, across a range of health services and settings. Working collaboratively with clinical and non‑clinical teams within Statewide Mental Health Services, Administrative Assistants contribute to the smooth day‑to‑day operations through tasks such as reception services, data entry, appointment coordination, records management, and general administration.  The team values adaptability, professionalism, and teamwork, supporting continuity of services while maintaining confidentiality, accuracy, and a strong focus on quality patient and stakeholder support.

The Administrative Assistant Casual Pool team is a fantastic way to kickstart your career with the Department of Health and gain experience within a supportive and professional culture. 

The Role:

• Provide confidential, client focused reception and clerical services to internal and external clients and personnel.
• Communicate with Agency staff and external service providers for efficient and effective support of client care as required.
• Maintain electronic appointment scheduling systems and office equipment including waitlists and planned appointments management.
• Ensure relevant documentation is completed by clients, and client information is entered into an electronic database.
• Provide a first point of contact for clients, staff or public enquiries and direct incoming telephone calls to relevant staff. Arrange for receipt and return of patient records for scheduled clinics in accordance with the standards applying to medical record management policy.
• Provide effective finance processing of Medicare, workers compensation, MAIB and DVA and other compensable client schemes as required.
• Participate in data collection and entry and produce relevant reports as required within the unit.
• Provide ongoing support, training and orientation on administrative processes to new and relief staff as required.

Please note that the casual work hours are weekdays only. 

You will need:

• Demonstrated knowledge of, and ability to maintain, electronic appointment scheduling and information management systems.
• Demonstrated knowledge of, and experience in, contemporary office administration practices including reception and booking procedures, with the flexibility to prioritise workload in order to function efficiently and effectively in a multi-disciplinary team environment.
• Well-developed interpersonal and communication skills with the ability to relate effectively, courteously and discreetly with clients, external service providers and all staff including clinical personnel.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Details of appointment 

Fixed term, casual, position working as and when required, commencing as soon as possible for approximately 24 months.

*Notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

Salary

$68,854 to $73,947 per annum (Pro rata). Our Employer 12% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2025

Eligibility

Note: - Please refer to the Application Guide for more information of pre-employment check.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

Statement of Duties: 

• Generic Administrative Assistant B2

Application Guide:  

• Applicant Guide.docx

How to apply

Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.

You will be prompted to complete a 1–2-page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.

For more information

Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.

Name: Adrian Bol
Position: A/Assistant Director of Nursing, Workforce Planning and Development Unit, Statewide Mental Health Service
Phone number: 0429 172 435
Email address:  adrianus.bol@ths.tas.gov.au

What it is like working at the Department of Health?

Compassion, Accountability, Respect, Excellence are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!

Move to Tasmania | Tasmanian

One Health Podcast - Spotify 

One Health Podcast - Apple 

Tasmanian Health Careers | Tasmanian 

Department of Health has achieved the “Carer Accredited Employer Status” providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023).

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.