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Tasmanian Government

Reservations Officer (RO-2022)

Port Arthur Historic Site Management Authority
Tourism Operations

Applications must be submitted by

Position details

Applications close: AEST
Award/Classification:Port Arthur Historic Site Management Authority Award - General Stream Band 1 RDW
Salary:$58,684.00 to $71,646.00 pro rata, per annum
Salary:31.75
Employment Type: Fixed-term, part-time
Region: South
Location:Port Arthur, Hobart

Assigned Primary Duties:

  • Provide a high level of customer service through multi-channel methods.
  • Provide relevant and accurate information to visitors regarding activities, features and facilities available at the Port Arthur Historic Sites and the surrounding regions and to maintain that knowledge.
  • Undertake all aspects of the enquiry and booking process (for independent visitors, group and function bookings and Three Capes walkers) including payments, confirmation of booking, amending bookings, managing cancellations and refunds.
  • Communicate information to other divisions in relation to bookings and any nonstandard requirements
  • Work within established policies and procedures and undertake related duties ensuring accuracy of transactions and the delivery of quality customer service
  • Multitask in other Visitor Services role as required.

Essential Requirements

  • As a result of a risk assessment process, the Head of Agency gave consideration to where vaccination is a necessary control to protect the health and safety of workers and the community. Therefore, it’s been determined that prior to appointment to these duties, a person to is to provide evidence that they are vaccinated against the disease known as COVID-19.

Download the Statement of Duties and any Associated Documents

Download File 2022_06_15_Reservations_Officer_SoD.pdf

Download File 2022_06_15_Reservations_Officer_SoD.docx

Download File Info for Applicants - Short Form - RO-2022.pdf

Download File Info for Applicants - Short Form - RO-2022.docx

Download File Short Form Guidelines.pdf

Download File Short Form Guidelines.doc

How to apply

Please apply online by clicking the blue 'Apply Now' button.

In order to be considered for this position it is a requirement that you provide a copy of your current resume as well as a one - two page document outlining your experience skills, and knowledge as they relate to the statement of duties

Refer to the 'Information for Applicants' document for further information. 

Please note, attachments must be in Microsoft Word or PDF format.

If you are unable to submit your application online, please contact the PAHSMA Recruitment Officer on (03) 6251 2340.

For more information

Stuart Jamieson
Acting  Visitor Services Manager
stuart.jamieson@portarthur.org.au
0475 004 484

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  1. Review the Statement of Duties and consider if you meet the requirements.
  2. Speak to the Contact Officer if you have any questions.
  3. Submit your application including any additional documents as specified in each individual job vacancy notice.