Employment Register - Visitor Experience Officer
Department of State Growth
Culture, Arts and Sport
Applications must be submitted by
Position details
Applications close:
AEST
Award/Classification:
Tasmanian State Service Award - General Stream Band 2
Salary:
$64,821.00 to $69,764.00 pro rata, per annum
Employment type:
Fixed-term, casual, Fixed-term, flexible, Fixed-term, part-time
Job description:
The Visitor Experience Officers are the public face of TMAG and work to deliver exceptional experiences across all customer touch points on all our sites where the public and customers interact with TMAG and its programs.
Reporting to a Manager Visitor Operations, the focus of delivery for the Visitor Services team is supporting our visitors and customers by undertaking a broad range of front-of-house operations including venue management, gallery interpretation and invigilation, visitor and event safety, customer service for public programs as well as supporting the operational delivery of public and private events and working in the TMAG shop. Visitor Experience Officers are required to be available for work on weekends and public holidays.
A fixed-term employment register is not a vacancy and inclusion on a register does not guarantee any offer of employment will be made.
Period of Appointment
Fixed term part time or Casual up to 12 months
Duties
- As the first point of contact with visitors to TMAG, provide exceptional customer service including providing information on TMAG’s programs, exhibitions, shop and facilities to ensure a consistent and first-rate experience for all.
- Interact with visitors, encouraging curiosity and assisting in interpretation and connection with the exhibitions/ exhibits.
- Provide advice about the TMAG shop and TMAG services; resolving queries and, where necessary, direct visitors to appropriate sources for further or more detailed information.
- Be responsible for ensuring the protection of public areas, exhibits, gallery and shop spaces to ensure the safety and security of visitors, staff, the collection and retail stock.
- Support TMAG programming and special events by performing tasks such as tours, ushering, assisting in the delivery of public programs, the general set-up of spaces, light cleaning and basic maintenance of activity spaces.
- Accurately undertake retail operations in the shop including processing sales using point of service systems (including online transactions) as well as assisting the TMAG shop visual merchandising to provide stimulating displays enhancing the visitor experience.
- Assist with visitor evaluation projects including data collection and visitor observations.
- Maintain the cleanliness of public spaces, exhibitions, displays and the shop during shifts to ensure a comfortable and positive visitor experience.
- Provide support to management as required with the various functions of the Visitor Services Team (and the broader TMAG) including mentoring new staff, hosting VIP tours, assisting with after-hours events and functions and administrative duties.
- Contribute to the continuous improvement of quality and efficiency of services and work processes within the Visitor Services Team.
- Participate in projects across the broader TMAG to assist in facilitating visitor outcomes.
Pre-employment Requirements
The Head of the State Service has determined that the person nominated for this role is to satisfy a pre-employment check before taking up the appointment, promotion or transfer. The following checks are to be conducted.
- Conviction Check
- Crimes involving dishonesty.
Desirable Requirements
- A current First Aid qualification from a recognised provider or ability to obtain a First Aid qualification within the first three (3) months of commencing employment
- Current driver licence with the ability to operate manual vehicles.
Download the Statement of Duties and any Associated Documents
How to apply
To apply, please provide a one - two page document outlining your experience skills, and knowledge as they relate to the statement of duties and a copy of your current resume.
Online applications are preferred, please click the blue Apply Now button.
-or-
Complete the following application form and email your application to us at recruitment@stategrowth.tas.gov.au
Application for Employment.docx
Application for Employment.pdf
For more Information
Laura Lewis-Jones
Acting Manager Visitor Operations
(03) 6165 7034
laura.lewis-jones@tmag.tas.gov.au