The Team

Reporting to the Manager of Community Responders and Volunteers, you will have a statewide role in administrative responsibility for all Ambulance Tasmania volunteers and the GoodSAM community responder program.

You will engage with and support the three regional Volunteer and Responder Team Leaders.

The Role

Ambulance Tasmania is seeking a dedicated individual for the role of Volunteer and Community Responder Support Officer. This crucial position upholds service standards and provides essential support to our volunteer workforce and our GoodSAM community responder program. If you are passionate about championing and supporting volunteers, we encourage you to apply.

The Volunteer and Community Responder Support Officer provides specialised volunteer-focused administrative and operational coordination support to Ambulance Tasmania's volunteer and community responder capability.

The role supports the recruitment, onboarding, coordination, retention and sustainment of Volunteer Ambulance Officers (VAOs), GoodSAM Community Responders and the GoodSAM AED Registry.

Through effective administration and coordination support of these programs, the position contributes to the availability, readiness and sustainment of frontline volunteer and community responder resources, supporting Ambulance Tasmania's operational service delivery and community resilience.

The role operates under general direction within established policies, systems and procedures and is required to follow defined processes, apply sound administrative judgement within scope, and escalate complex or sensitive matters as appropriate while maintaining a high level of confidentiality.

You will need

• Act as the first point of contact for enquiries relating to volunteers, volunteering, GoodSAM community responders and related routine matters, providing standard information and guidance in a professional, sensitive and confidential manner, and referring complex or sensitive matters as appropriate.
• Provide administrative support for Volunteer Ambulance Officer (VAO) lifecycle activities, including recruitment, onboarding, induction, records management and ongoing administration, in accordance with established processes and recognising the requirements of a volunteer emergency service workforce.
• Provide administrative support for the GoodSAM Community Responder program, including responder screening, onboarding, communications and routine coordination activities in accordance with established procedures.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Details of appointment

Permanent full time, day worker position, working 76 hours per fortnight, commencing as soon as possible.

Location: South - Cambridge

*Notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

Salary

$76,849 to $82,996 per annum. Our Employer 12% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2025.

Salary Packaging:

You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.

Benefits available to eligible candidates

• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.

More information about our Employee Benefits can be found here

Eligibility

Note: - Please refer to the Application Guide for more information of pre-employment check.

Position Features

• Some intrastate travel may be required

Download the Statement of Duties and any Associated Documents

We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

Statement of Duties: 

• Volunteer and Community Responder Support Officer B3 (WORD)

Application Guide:  

• Applicant Guide (WORD)

How to apply

Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.

You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.

Important Information:

The email account you provide when submitting job applications will be used in correspondence to you.  It is important that this is kept up to date and monitored regularly.

To update your email address (or contact number), log in to www.jobs.tas.gov.au and look for “Existing applicant login” where you can update your details

*Applications from Recruitment agencies will not be accepted for this role

For more information

Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.

Name: Kylie Kapeller
Position: Manager Community First Responders and Volunteers
Phone number: (03) 6166 1945
Email address: kylie.kapeller@ambulance.tas.gov.au

What it is like working at the Department of Health?

Compassion, Accountability, Respect, Excellence are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!

Move to Tasmania | Tasmanian

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Tasmanian Health Careers | Tasmanian 

Department of Health has achieved the “Carer Accredited Employer Status” providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023).

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.