Customer Service Officer - Appointment Scheduling Clerk (508102L39)
The Team
There are four key attributes of a successful Appointment Scheduling Clerk: providing a welcoming and professional first point of contact for patients, maintaining a high level of accuracy in data entry, demonstrating a strong work ethic, and contributing positively to a supportive team environment. In Outpatients Appointments, these qualities underpin our team culture and have helped create a collaborative, efficient, and high performing workplace.
The role of Outpatient - Customer Service Officer, Appointment Scheduling Clerk plays a critical part in supporting patient flow throughout Outpatient Clinics. Success in this position relies on strong attention to detail, accurate data management, and professional communication with patients, clinicians and colleagues.
The Role
Provide clerical support to ensure the effective coordination and efficient operation of Outpatient reception services.
Accurately collect, enter, and maintain patient information within manual and electronic patient information systems.
Perform duties in accordance with clinical, financial, and administrative policies and procedures relevant to Outpatient Health Information Management Services (HIMS).
You will need
- Well-developed communication and interpersonal skills, with the ability to liaise effectively with staff at all levels both within and outside the hospital. Demonstrated ability to maintain confidentiality and communicate with patients in a professional, respectful, and sensitive manner.
- Knowledge of patient information management systems, or the ability to quickly acquire this knowledge, together with relevant clerical experience in a healthcare environment and an understanding of medical terminology.
- A high level of accuracy and attention to detail when working with computerised patient information systems and administrative processes.
Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.
Why Tasmania
The Department of Health Tasmania oversees various hospitals across the state, including the Royal Hobart Hospital, Launceston General Hospital, Northwest Regional Hospital, and Mersey Community Hospital, as well as district hospitals and ambulance services. Additionally, it provides community health, mental health, and primary healthcare services to the Tasmanian community through more than 300 sites.
Tasmania, Australia's only island state, offers unparalleled natural beauty and a luxurious lifestyle. Pursuing your health career in Tasmania’s public health system means building strong connections with colleagues and patients. It also means embracing a lifestyle where you can enjoy extraordinary experiences outside of work while making a significant impact on the community during work.
Details of appointment
Permanent part time, day worker position, working 45.6 hours per fortnight, commencing from a mutually agreed upon date.
*Notwithstanding hours to be negotiated with the successful applicant.
Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.
Salary
$68,854 to $73,947 per annum pro rata. Our Employer 12% superannuation contribution is on top of this amount.
- Salary range is in accordance with Public Sector Union Wages Agreement 2025.
Salary Packaging
You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.
Benefits available to eligible candidates
- Professional development and accelerated pathways.
- A range of leave entitlements, including study leave and Professional Development Support.
- Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.
More information about our Employee Benefits can be found here
Eligibility
Note: - Please refer to the Application Guide for more information of pre-employment check.
Download the Statement of Duties and any Associated Documents
We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.
Statement of Duties:
Application Guide:
How to apply
Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.
You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.
*applications from Recruitment agencies will not be accepted for this role
For more information
Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.
Name: Gina Ryan
Position: Acting Outpatient Practice Manager
Phone number: (03) 6166 0014
Email address: gina.ryan@ths.tas.gov.au
What it is like working at the Department of Health?
Compassion, Accountability, Respect, Excellence are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!
Tasmanian Health Careers | Tasmanian
Department of Health has achieved the “Carer Accredited Employer Status” providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023).
Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.