The Role

• Coordinate, direct, and control including day to day supervision and support, in the application of the regional Patient Travel Assistance Scheme (PTAS) service, ensuring service provision is maintained to a high standard in line with state and community expectations.
• Apply highly developed communication and interpersonal skills to engage members of the public to manage and provide advice in complex and multi-faceted negotiations, including application of initiative and judgement in complaint management and dispute resolution.
• Provide advice and support to PTAS operational staff in pursuit of establishing eligibility of patients for PTAS assistance, through interpretation, analysis, and application of the PTAS Operational Protocol, including negotiation and problem solving as required through interpretation of appropriate frameworks.

You will need

• Possession of, or the ability to quickly acquire, a detailed knowledge of PTAS and hospital policies and procedures, as they relate to patient travel and accommodation.
• Demonstrated ability to provide leadership and support to staff, together with the ability to monitor the quality, effectiveness, and efficiency of service provision.
• Well-developed interpersonal, communication, consultation, negotiation, and conflict resolution skills, with the ability to communicate effectively with patients, staff, and service providers, including the ability to articulate complex multi-faceted matters.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Why Tasmania:

The Department of Health Tasmania oversees various hospitals across the state, including the Royal Hobart Hospital, Launceston General Hospital, Northwest Regional Hospital, and Mersey Community Hospital, as well as district hospitals and ambulance services. Additionally, it provides community health, mental health, and primary healthcare services to the Tasmanian community through more than 300 sites.

Tasmania, Australia's only island state, offers unparalleled natural beauty and a luxurious lifestyle. Pursuing your health career in Tasmania’s public health system means building strong connections with colleagues and patients. It also means embracing a lifestyle where you can enjoy extraordinary experiences outside of work while making a significant impact on the community during work.

Details of appointment

Permanent full time, day worker position, working 76 hours per fortnight, commencing as soon as possible. 

*Notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

Salary

$81,915 to $94,263 per annum. Our Employer 12% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2022.

Salary Packaging:

You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.

Benefits available to eligible candidates:

• Professional development and accelerated pathways.
• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.

More information about our Employee Benefits can be found here

Note: - Please refer to the Application Guide for more information of pre-employment check.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

Statement of Duties: 

Coordinator - Patient Travel Assistance Scheme B4.docx

Application Guide:  

Applicant Guide.docx

How to apply

Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.

You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.

*applications from Recruitment agencies will not be accepted for this role

For more information

Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.

Debbie Singline
Manager - Patient Travel Assistance Scheme
03 6777 6249
debbie.singline@ths.tas.gov.au 

What it is like working at the Department of Health? 

Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!

Make It Tasmania | Move for a great lifestyle

One Health Podcast - Spotify 

One Health Podcast - Apple 

Tasmanian Health Careers | Tasmanian 

Department of Health has achieved the “Carer Accredited Employer Status” providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023).

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.