The Team:

Access Mental Health is Tasmania’s statewide 24/7 entry point to public mental health services, providing triage, assessment, and referral. As part of the Department of Health, the team connects consumers, families, carers, health professionals, emergency services and community stakeholders to appropriate mental health care across community, acute and emergency settings.

The Acute Care Stream (ACS) works within a multidisciplinary environment to deliver timely, coordinated and person-centred responses for people experiencing mental health concerns. The team supports access to care through effective triage, assessment and referral processes, ensuring consumers receive the right care at the right time.

Administration staff play a vital role within Access Mental Health by providing high-quality administrative, reception and operational support that enables clinicians to deliver responsive and effective services to the Tasmanian community.

The Role:

• Provide high-quality administrative support to the Acute Care Stream, including managing referrals, telephone enquiries, appointment coordination, and consumer information systems.
• Act as a key point of contact for consumers, carers, health professionals and external agencies, ensuring enquiries are managed professionally, confidentially and efficiently.
• Maintain accurate records, data entry and reporting processes, while supporting effective communication and coordination across the multidisciplinary Access Mental Health team.

You will need:

• Ability to work genuinely and collaboratively with people with lived experience and their families and friends, including working confidently and effectively both individually and as a member of a multi-disciplinary team within an environment subject to high work pressures and change.
• Highly developed interpersonal, communication and organisational skills, including a proven ability to undertake duties in a professional manner and with a high level of discretion, together with the ability to effectively liaise with internal and external stakeholders, while maintaining a high level of stakeholder satisfaction in often complex situations.
• Knowledge and experience of office administration practices including competent keyboard skills and the ability to undertake administrative duties using office automation systems within a Microsoft Office environment and general knowledge of financial administration processes within the public sector.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Why Tasmania:

The Department of Health Tasmania oversees various hospitals across the state, including the Royal Hobart Hospital, Launceston General Hospital, Northwest Regional Hospital, and Mersey Community Hospital, as well as district hospitals and ambulance services. Additionally, it provides community health, mental health, and primary healthcare services to the Tasmanian community through more than 300 sites.

Tasmania, Australia's only island state, offers unparalleled natural beauty and a luxurious lifestyle. Pursuing your health career in Tasmania’s public health system means building strong connections with colleagues and patients. It also means embracing a lifestyle where you can enjoy extraordinary experiences outside of work while making a significant impact on the community during work.

Details of appointment:

Permanent full time, shift worker position, working 76 hours per fortnight.

*notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

Salary

 $76,849 to $82,996 per annum. Our Employer 12% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2025.

Salary Packaging:

You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.

Benefits available to eligible candidates:

• Professional development and accelerated pathways.
• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.

More information about our Employee Benefits can be found here

Note: - Please refer to the Application Guide for more information of pre-employment check.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

Statement of Duties: 

 Administration Officer-Acute Care Team (Triage) (Band 3).docx

Application Guide:  

Applicant Guide.docx

How to apply:

Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.

You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.

*applications from Recruitment agencies will not be accepted for this role 

For more information:

Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.

Glenn Garlick
Statewide Coordinator - Mental Health Access and Mental Health Emergency Response
0460 434 576
glenn.garlick@ths.tas.gov.au 

What it is like working at the Department of Health? 

Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!

Make It Tasmania | Move for a great lifestyle

One Health Podcast - Spotify 

One Health Podcast - Apple 

Tasmanian Health Careers | Tasmanian 

Department of Health has achieved the “Carer Accredited Employer Status” providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023).

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.