This is a Department built entirely for children and young people and their communities.  Our ultimate goal is to work together to ensure that every child and young person in Tasmania is known, safe, well and learning.

The child is at the centre of everything we do and the way we do it.

What we're offering

• Four (4) weeks accrued recreation leave + accrued sick/carers leave
• We are a child-safe organisation
• Pathways to grow your career

About the Role

The Department’s Complaints Management Oversight Unit (CMO) was established within the Office of the Secretary in early 2024 to strengthen oversight and governance of complaints across the Department for Education, Children and Young People (DECYP).

The CMO Unit has played a central role in developing and a department-wide framework for complaint handling, supporting a consistent, transparent, and child-centred approach to the receipt, review, and resolution of complaints. The team monitors trends, undertakes regular data analysis to manage risk, and provides strategic advice to inform systemic improvement.

The CMO continues to be critical in shaping a culture and practice across DECYP that is committed to acting in the best interests of children and young people. The team works collaboratively across the Department, building strong partnerships to embed change, strengthen capability, and support continuous improvement in complaint handling.

Grounded in the Department’s shared values, the CMO takes a people-centred and trauma-informed approach to its work, supporting best practice in complaints management and recognising the value of complaints as a tool for learning, accountability, and improvement.

To support the effective operation of the Complaints Management Oversight Unit through high-quality policy development, analysis, and the provision of authoritative advice that promotes best-practice complaint handling and compliance with relevant legislation, including the Child and Youth Safe Organisations Act 2023. The role contributes to strategic initiatives that strengthen complaints management across DECYP and plays a key role in building capability, supporting stakeholder engagement, and fostering a culture of continuous improvement. The Assistant Manager also assists in the day-to-day management of the Unit.

Period of Appointment

Ongoing - ASAP Start Date

Applicants should be aware that for twelve (12) months from the date of publication, this selection process may be used to fill any subsequent full-time or part-time vacancies in accordance with Employment Direction 1.

Hours per fortnight

73.5 hours per fortnight

Essential Requirements

• Current Tasmanian Registration to Work with Vulnerable People (Registration Status – Employment)

Desirable Requirements

• Relevant tertiary qualifications.

Statement of Duties and a reference guide to assist with applying online can be found here:

Statement of Duties (PDF)

Statement of Duties (DOCX)

Information for Applicants (PDF)

How to apply 

Electronic submission of application is preferred, please click the blue 'Apply Now' button.

You will be prompted to upload a 1–2-page short application outlining your experience, skills and knowledge as they relate to the Statement of Duties and a resume. 

Applicants should forward/include:

• a 1–2-page short form application addressing the selection criteria.
• a resume that contains relevant personal details and work history."

The cost associated with obtaining a Tasmanian Registration to Work with Vulnerable People (Registration Status - Employment) is the responsibility of the individual.

Applications should be made via the Apply Now button and submitted online by 11.30pm AEDT on the advertised closing date.

Should you have any difficulties regarding applying for this vacancy online, please contact Department for Education, Children and Young People, HR Recruitment and Employment via phone +61 3 6165 6285 or email recruitment@decyp.tas.gov.au. 

Applicants needing more information are encouraged to request specific details of the vacancy from the Contact Person.

Name: Felicity Radin
Title: Manager - Complaints Management Oversight
Phone: 0488 726 391
Email: felicity.radin@decyp.tas.gov.au