Duties
Work is performed under general direction to achieve the required outcomes. Within the scope of the role, flexibility, innovation and initiative are expected in providing alternative solutions to operational issues and challenges.
• Coordinate the day-to-day operations of the Gift Shop to deliver effective operational and financial outcomes for PAHSMA.
• Ensure the Gift Shop is presented to the highest standard and that all aspects of cash handling, risk management, and work health and safety are maintained.
• Monitor and maintain stock levels in line with seasonal requirements, undertake inventory checks, and coordinate with suppliers to ensure product availability.
• Supervise and support the Gift Shop team to foster teamwork, deliver customer service, and ensure a positive visitor experience.
• Prepare and oversee rosters, leave and absentee management to ensure appropriate staffing levels, and provide coaching, feedback and performance and development management to team members.
• Oversee daily functions of the point-of-sale and online sales systems, prepare reports and provide accurate analysis of sales results.
• Work collaboratively with other PAHSMA units on visitor engagement, commercial, conservation and interpretation activities.
• Provide accurate information to visitors about the Port Arthur Historic Site’s activities, features and facilities.
• Investigate and resolve operational issues, complaints or concerns using initiative and established procedures, escalating more complex matters where required.
• Support and coordinate all PAHSMA retail operations, including retail operations at other sites (if required), and implementation, administration, and management of PAHSMA new online retail operations.
• Contribute to building and maintaining a positive, respectful and collaborative workplace culture.
• Develop and maintain effective working relationships with stakeholders and represent the unit in internal and external forums as required.
• Participate on a rotational roster as Weekend Manager / Chief Warden.
• Undertake other duties appropriate to the classification as directed.
Desirable Requirements
• 2 years’ experience in a similar role
• Driver’s license
Download the Position Description and any Associated Documents
Info for Applicants -Retail Operations Coordinator.pdf
PD - Retail Operations Coordinator B4 TOPS - 2025-10-07.pdf
How to apply
Please apply online by clicking the blue 'Apply Now' button.
Please submit your resume and a 200-word (max) written pitch outlining your suitability for the role and reason for applying.
Please note that we do not require a separate statement addressing the selection criteria.
Refer to the 'Information for Applicants' document for further information.
Please note attachments must be in Microsoft Word or PDF format.
If you are unable to submit your application online, please contact the PAHSMA Recruitment team at recruitment@portarthur.org.au
For more information
Anne Mcvilly
Director ‑ Tourism Operations
anne.mcvilly@portarthur.org.au
0409 308 385