Hours per fortnight

38

Key Focus Area/Deliverables (Statement of Duties)

• Undertake retail related duties ensuring accuracy of transactions and that the delivery of customer service is of the highest standard
• Provide relevant and accurate information to visitors regarding activities, features and facilities at the Port Arthur Historic Sites and within the surrounding regions and to maintain that knowledge
• Provide assistance to new staff and work-placement students in the various operations and functions of the business unit
• Actively participate in and contribute to PAHSMA’s Work Health and Safety processes
• Promote and maintain PAHSMA’s Vision, Purpose and Values in all contact with visitors and colleagues
• Perform any other assigned duties at the classification level that are within the employee’s competence and training
• The incumbent has a responsibility to demonstrate willingness to participate in staff development activities and to continue to update knowledge and skills associated with their employment at PAHSMA.
• Positions at this level involve the following Work Health & Safety (WHS) responsibilities
  • Exercise reasonable care in the performance of duties consistent with WHS legislation ana P AHSMA policies ana procedures
  • Report and document all accidents/incidents
  • Awareness of procedures in PAHSMA's Emergency Management Plan and the actions it identifies for this position

The following are some of the key focus areas for the position.  These may change regularly or periodically, and duties should be reviewed and updated periodically to reflect changes in the role and to align with priorities.

Work is performed under general direction to achieve the required outcomes.  Within the scope of the role, flexibility, innovation and initiative are expected in providing alternative solutions to operational issues and challenges.

Capabilities & Attributes (Selection Criteria)

1. Good communication and interpersonal skills, including the ability to easily initiate contact with new      customers.
2. Ability to work under supervision, take instruction and undertake training and assessment.
3. Ability to work as part of a team and provide assistance to other team members.
4. Good organisational skills with the ability to increase workflow to meet the demands of peak periods whilst continuing to deliver exceptional customer service.
5. Understanding of, or the ability to acquire, skills required to carry out general retail duties which include the use of point-of-sale computers and processing and reconciling financial transactions.
6. Awareness of work, health and safety issues.
7. Good professional standards, teamwork and collaboration within and beyond the team, strong work ethic, can-do attitude, and Values-aligned behaviours.

Desirable Requirements

WWVP (Preferred but not required)

Download the Position Description and any Associated Documents

 PD - Retail Assistant B1 - 2025-09-12.pdf

 Info for Applicants Template!.pdf

How to apply

Please apply online by clicking the blue 'Apply Now' button.

Please submit your resume and a 100-word (max) written pitch outlining your suitability for the role and reason for applying.

Please note that we do not require a separate statement addressing the selection criteria. 

Refer to the 'Information for Applicants' document for further information. 

Please note attachments must be in Microsoft Word or PDF format.

If you are unable to submit your application online, please contact the PAHSMA Recruitment team at recruitment@portarthur.org.au

For more information

Anne McVilly

Director-Tourism Operations

0409 308 385

anne.mcvilly@portarthur.org.au