Tourism Tasmania are looking for a highly motivated team member with proven experience in business operations and governance, a talent for process improvement, and excellent stakeholder engagement skills.

You will thrive on delivering efficiency across our dynamic government agency, harnessing system thinking to deliver operational reform.

You are a critical thinker with excellent organisational abilities, strong attention to detail and enjoy coordinating multiple functions concurrently.

With an ability to drive opportunities through effective interpersonal and communication skills, you are adaptable, stay calm under pressure and bring a solutions-focused approach to everything you do.

If you are outcome-driven and thrive in a dynamic and fast-paced environment - we’d love to hear from you.

What you'll be responsible for

• Delivering initiatives within business operations, risk and governance programs to realise better business practice.
• Implementing initiatives and improvement projects that enhance operational efficiency and service delivery excellence across the business.
• Developing and coordinating reporting that aligns with and supports management of operational and governance frameworks.
• Supporting the implementation and monitoring of the agency’s Business Services’ Service Level Agreement (SLA) with the Department of State Growth.
• Providing operational support to the Chief Operating Officer by supporting initiatives, coordinating reporting and facilitating communication across the team to realise program objectives.

What you'll work on

• Reviewing business ways of working and developing initiatives and solutions to improve operational effectiveness, communication and collaboration across teams, including supporting the adoption of new tools and methodologies.
• Working across the team to support the operationalisation of the agency's Risk Management Program, through the monitoring, maintaining and reporting of activities.
• Developing and reviewing corporate information management processes and systems, including establishing standards and usage guidelines.
• Enhancing the Corporate Policy suite by collaborating with policy owners on review, updates and standardisation to optimise business effectiveness.
• Supporting the Audit and Risk Committee through meeting coordination, paper preparation, action management and deliverables tracking.
• Supporting the agency's contracting function through targeted administrative support, reporting and low-risk contract coordination.
• Developing reporting frameworks and supporting report preparation and analysis, delivering insights that drive improved efficiency and support agency needs.
• Supporting the development and implementation of sustainable business practices across agency operations, identifying opportunities to enhance social responsibility and environmental sustainability through the agency’s Positive Impact Plan.
• Coordinating the effective internal implementation of the agency’s Business Services SLA across areas of service delivery and monitoring and reporting on performance standards and issues.

Who you are

You are an experienced business operations professional who is skilled in reporting, process improvement, and stakeholder engagement. You have a strong analytical mindset and bring a systematic, solutions-focused approach to operational challenges.

You look for opportunities to drive efficiency and create value through making processes work better, both collaboratively and systematically.

You have a genuine commitment to sustainable practices and are excited to make a positive difference to our agency and our team.

Supporting documents

 Statement of Duties (PDF)

 Statement of Duties (DOCX)

 Advice to Applicants (PDF)

For further information

Please contact Mark Jones, Chief Operating Officer, on 0412 448 994 or email mark.jones@tourism.tas.gov.au

How to apply