Receptionist (355282) - Tasmania Legal Aid
Department of Justice
Tasmania Legal Aid
Applications must be submitted by
Position details
Applications close:
AEST
Award/Classification:
Tasmanian State Service Award - General Stream Band 2
Salary:
$66,766.00 to $71,857.00 per annum
Employment type:
Fixed-term, part-time
Job description:
The position acts as first point of contact for the provision of services to Tasmania Legal Aid (TLA) clients. This includes:
• face-to-face assistance, telephone assistance as well as providing basic advice about TLA’s services.
• facilitating the daily Advice Clinic and coordinating attendees of the Family Dispute Resolution conferences.
• data collection, verification and entry into TLA’s client Management Systems.
• the direction of all telephone traffic and the provision of support and assistance to staff
We encourage applications from Indigenous Australians, people living with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people.
The Department of Justice supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants with disability. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact listed at the end of this vacancy.
We are a diverse and inclusive workplace and understand the importance of flexible working arrangements. Talk to us about how this could work for you.
Period of Appointment
Fixed term for 12 (twelve) months
Hours per fortnight
36.75 hours per fortnight (0.5FTE)
Duties
- As receptionist, act as first point of contact for telephone and counter enquiries.
- Direct enquiries or clients to the appropriate person or service within TLA or other relevant service provider.
- Process clients seeking face-to-face legal advice, attending for Criminal or Family Law conferences or appointments, through TLA’s Client Database.
- Arrange appointments with relevant staff.
- Maintain confidentiality and discretion while dealing with client’s matters.
- Receive and provide for receipts for client contributions for legal representation.
- Provide mail functions, both incoming and outgoing, of the office as required.
- Provide advice and training to new employees in the position to facilitate back-up and leave support.
- Perform other administrative tasks as directed.
Download the Statement of Duties and any Associated Documents
Statement of Duties (355282) Receptionist Apr 25 (1).docx
Statement of Duties (355282) Receptionist Apr 25 (1).pdf
Information for applicants (Tasmania Legal Aid).docx
Information for applicants (Tasmania Legal Aid).pdf
How to apply
To apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV. We do not require a separate statement addressing the selection criteria.
Please apply online by clicking the 'Apply Now' button.
Refer to the 'Information for Applicants' document for further information. Please note, attachments must be in Microsoft Word or PDF format.
If you are unable to submit your application online, please contact the Department of Justice Recruitment Team on (03) 6165 4911.
For more information
Anne-Marie Kerr
Legal Help Manager
Email: annemarie.kerr@legalaid.tas.gov.au
Phone: (03) 6236 3800
Reasonable Adjustment Queries
Organisational Development and Design Team
(03) 6165 7603