Having a diverse workforce that represents the wider Tasmanian community is very important to us and we actively encourage applications from people with disabilities, from culturally and linguistically diverse backgrounds, people who may identify as LGBTQI+, and all genders. We recognise the value, unique skills and knowledge that Aboriginal employees bring to the workplace and welcome and encourage applications from Aboriginal people.

We are committed to putting the rights and wellbeing of children and young people at the centre of what we do. We will employ the right people. We will embed a culture of self-reflection and continuous improvement. We will have the courage to change what needs to be changed. We will regularly review our policies and structures through a child and youth safety lens. Our people will be equipped with the skills to recognise and respond to signs of harm. We are growing a culture where everyone takes responsibility, shares information, and speaks up if something doesn’t seem right. Together, we’re creating a place where all children and young people are safe from harm.

We support reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact person listed for this vacancy.

We understand that people have different needs to manage their work and life and to support people we embrace the benefits of flexible working arrangements. Talk to us about how this could work for you.

Hours per fortnight

Up to 73.5 hours - flexible options available. 

Duties

1. Provide 2nd Level support for all Service Tasmania systems, resolving Incidents and Service Requests in line with established Service Management practices.
   
   
2. Contribute to the evolution of Service Tasmania and Client Agency systems and processes by engaging in projects, assisting with requirements analysis and solution design, and identifying and addressing opportunities for improvement.
   
   
3. Assist with the development, maintenance, and running of reports to support operational reporting requirements and data-driven decision-making.
   
   
4. Perform System management activities for Service Tasmania’s applications and platforms, including upgrades, configuration, development, maintenance tasks, and testing.
   
   
5. Contribute to system-related projects and initiatives that support the organisation’s strategic direction, including the development of appropriate project documentation and outputs.
   
   
6. Contribute to the development and maintenance of documentation and knowledge management articles to ensure continuity of service, process consistency, and the mitigation of single point dependencies.
   
   
7. Develop and maintain productive relationships with clients, other staff and managers within Service Tasmania, and key internal and external stakeholders and service providers/vendors.
   
   
8. The incumbent can expect to be allocated duties, not specifically mentioned in this document, that are within the capacity, qualifications and experience normally expected from persons occupying positions at this classification level.

Essential Requirements

The Head of the State Service has determined that the person nominated for this position is to satisfy a pre-employment National Criminal History Police Check before taking up the appointment, promotion or transfer. The following check is to be conducted:

Checks for criminal charges, convictions or findings of guilt for:

• crimes involving dishonesty

Desirable Requirements

• Experience with Microsoft technologies including Dynamics 365 and Power Platform (esp. Fabric / Power BI).
• A degree or tertiary qualification in a relevant discipline.
• A current motor vehicle driver’s licence.

Download the Statement of Duties and any Associated Documents

 SoD - Systems Analyst (002390).docx

 SoD - Systems Analyst (002390).pdf

 Advice for applicants for positions at DPAC.docx

 Advice for applicants for positions at DPAC.pdf

How to apply

Electronic submission of application is preferred, please click the blue 'Apply Now' button.

You will be prompted to upload a 1-2 page short application outlining your experience, skills and knowledge as they relate to the Statement of Duties and a resume.  

Please note that we do not require a separate statement addressing the selection criteria.

If you have any difficulty uploading your application, please contact us prior to the closing date on (03) 6165 9920.

For more information

Chris Abell
Manager, Systems and Application Services
chris.abell@service.tas.gov.au
0400 632 518