Salary:
$ 128,102.00 to $ 134,832.00 pro rata, per annum - plus 12.0 % Superannuation
Classification:
General Stream Band 7
Award:
Health and Human Services (Tasmanian State Service) Award
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About us:
Homes Tasmania is building homes and creating opportunities for Tasmanians by delivering new social and affordable homes. We work with a range of agencies and sectors so Tasmanians can benefit from a resilient and diverse housing market that allows them to continue to improve their housing situation and all the opportunities that better housing makes possible.
Homes Tasmania is committed to investing in its people to ensure a sustainable and successful organisation through a positive workplace culture and highly capable employees . Find out how this role could work for you .
Period of employment / Hours:
- Note: - This role is for a limited timeframe to meet current organisational needs associated with the implementation of Property Maintenance Service Model and Restructure 2025.
Fixed term full-time day work (part-time hours may be considered by negotiation) commencing ASAP until 30 June 2027 (a period of approximately18 months)
- Please note: Other fixed term full-time and part-time vacancies, that may arise in the near future may also be filled from this selection process.
Location:
Homes Tasmania - Branch – Community Infrastructure, Property Maintenance – Hobart (**)
Note (**) - Specific work location to be negotiated with the successful applicant.
Duties:
Primary Purpose / Focus :
The Property Maintenance team contributes to the growth and sustainability of Tasmania’s community infrastructure, with a specific focus on the social and affordable housing portfolio, through the delivery of responsive and planned maintenance services. This is a senior leadership role in Community Infrastructure requiring advanced knowledge and experience of maintenance services to effectively and effectively manage of complex maintenance services activities.
The core objectives of the role are to:
- Manage the efficient and effective delivery of the day-to-day services of the customer services contact centre including budget management and assigned human, physical and financial resources and ensure the achievement of financial, operational and agreed performance targets.
- Provide leadership in the provision of seamless support services to public housing tenants and the design, development, implementation and management of best practice customer interface services and continuous improvement through an active training and mentoring support program.
Skills and experience :
Selection criteria includes:
- Demonstrated highly developed leadership skills in an outcome focussed environment of change, competing priorities together with a demonstrated ability to manage human, financial, and physical resources in an environment subject to change and competing priorities.
- High level conceptual and analytical skills including the ability to understand political, social and organisational environments together with the ability to identify and respond to contemporary and complex issues impacting on the Tasmanian affordable housing strategic space.
- High level communication, negotiation, and conflict resolution skills with a demonstrated ability represent Homes Tasmania, liaise and negotiate effectively with service delivery staff, contractors, unions, tenants, Government agencies and industry organisations to identify and negotiate mutually acceptable solutions in situations of differing interests.
- Note : - Please refer to the Statement of Duties for ALL the selection criteria of this position.
Desirable Requirements:
Essential Requirements:
The Head of the State Service has determined that the person nominated for this job is to satisfy a pre‑employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted:
- 1. Conviction checks in the following areas:
- a) crimes of violence, b) sex related offences, c) serious drug offences, d) crimes involving dishonesty, e) serious traffic offences (If Driver's License is an Essential Requirement )
- 2. Identification check
- 3. Disciplinary action in previous employment check.
Download the Statement of Duties and any Associated Documents
Statement of Duties (PDF) : 
531957 Customer Service Manager Band 7 (April 2025) HAHSA.PDF
Statement of Duties (Word) : 531957 Customer Service Manager Band 7 (April 2025) HAHSA.docx
APPLICANT GUIDE:
Homes Tasmania - Applicant Guide SFA July 2025.pdf
Homes Tasmania - Applicant Guide SFA July 2025.docx
*** Prospective applicants please note: ***
- All prospective or interested applicants to this position are strongly encouraged to contact Tom Fletcher (contact details below) for further information about the position, and clarification about the specific written requirements of your application .
- Also refer below on 'How to apply'
For more information (Contact Officer) :
Name: Tom Fletcher
Email: thomas.fletcher@homes.tas.gov.au
Phone: (03) 6166 3619
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How to apply:
Your application to the vacancy must be submitted as a Short Form Application (SFA)
SFA consists of a maximum two-page written application plus a resume.
SFA Frequently Asked Questions (FAQs) for Applicants : SFA Applicant FAQS Jan 2023.docx
Online applications are preferred - please click the blue 'Apply Now' button.
If you apply online: - Please DO NOT send a hard copy application as well. - You do not need to upload an Application for Employment form.
- OR -
If you have any difficulty accessing/using the online application process please email your application documents (preferably combined as 1 word or pdf document only) AND a copy of the application form (below) to : people.services@homes.tas.gov.au
Application for Employment (Word).docx
Application for Employment (PDF).pdf
Visit us at : Homes Tasmania or on Facebook
Building homes, creating communities.