The Team:
The State Communications Centre is where the delivery of Ambulance care begins, for our patients and is based in Hobart. The Centre provides telephone triage, clinical advice and dispatches ambulance resources in the most effective and efficient manner.
The Role
As a member of the Ambulance State Operations Centre (SOC), receive record and prioritise requests for ambulance services, in a team environment.
Coordinate and dispatch ambulance vehicles and resources. Coordinate patient movements, using telephone, radio and computer aided dispatch systems and other ancillary communications equipment.
In the role of Emergency Medical Dispatcher, you will:
- Receive, record and prioritise requests for ambulance services including the provision of pre-arrival instructions, following predetermined decision-making algorithms.
- Support the Emergency Medical Dispatch Support Officers (call taking) and provide advice as required.
- Dispatch ambulances in accordance with documented Standard Operating Procedures.
- Provide effective and efficient coordination of service resources including information relating to the location of all ambulance response units in the area of responsibility.
- Receive and make telephone calls concerning ambulance operations, public and administrative inquiries and any other relevant calls including liaison with allied health care workers, other emergency service providers and support agencies.
- Operate all technological systems within the State Operations Centre, including minor maintenance, fault finding and rectification in accordance with standard operating procedures and fault reporting.
Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.
Details of Appointment
One Fixed term full time, shift worker (fully rotational) position, working up to 76 hours per fortnight, commencing from as soon as possible until 28 June 2025
Salary: $99,761 - $107,896 per annum + 11.5% superannuation + access to salary packaging
&
Multiple fixed term, casual, positions working as and when required, commencing as soon as possible until 30 June 2026.
Salary: $78,036 to $84,399 per annum (Pro rata) + 11.5% superannuation + access to salary packaging
Salary range is in accordance with Ambulance Tasmania Agreement 2022
*notwithstanding hours to be negotiated with the successful applicant.
Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies
Allowances:
You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.
Benefits available to eligible candidates:
- Professional development and accelerated pathways.
- A range of leave entitlements, including study leave and Professional Development Support.
- Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $13.95 per week per person, or $25.95 for a family.
Eligibility:
Successful applicants will be required to meet the essential criteria.
- Holds Certificate IV in Ambulance Communications or equivalent experience as approved by the Service
Applicants should note the following criteria are desirable:
- Medical Priority Dispatch System certification
- Previous employment in an emergency service operations centre using a Computer Aided Dispatch System
Note: - Please refer to the Application Guide for more information of Essential requirements, Desirable requirements and pre-employment check.
Download the Statement of Duties and any Associated Documents
We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.
Statement of Duties:
Application Guide:
How to apply:
Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.
You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.
For more information:
Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.
Name: Jacqui Kelsey
Position: Director of Operations
Email address: jacqui.kelsey@ambulance.tas.gov.au
What it is like working at the Department of Health?
Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!
Make It Tasmania | Move for a great lifestyle
One Health Podcast - Spotify
One Health Podcast - Apple
Tasmanian Health Careers | Tasmanian
Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.