The Team

Libraries Tasmania is a uniquely Tasmanian organisation, offering contemporary library and archive services to the Tasmanian community. We are incredibly proud of Tasmania's extensive library network and the fact that Tasmanians value the services that enrich their lives. We provide services for recreation, learning, discovering our past, researching family history, or simply connecting with others. More information about our history, services and strategies is available on our website.

All Tasmanians are connected, resilient, creative and curious thinkers, enriched by the State's libraries and archives.

What is it like to work for Libraries Tasmania?

We deliver high-quality services in a dynamic environment and are dedicated to meeting the needs of our clients. As a frontline, government service we celebrate diversity and inclusion, and our team reflects the communities we serve. Our work environments are supportive and collaborative, and we offer quality working conditions to suit a variety of situations.

About the Role

Undertake multiple and diverse tasks and provide high quality customer service, including routine advice and assistance to library users in a contemporary library and information service environment.

In addition to library customer service duties, this role will include a focus on the planning and delivery of programs and events for clients aged 0-25. This will include early learning programs (0-5 years), school holiday programs, and activities and events aimed at engaging youth aged 12-25 years.

We are offering

• Ongoing - ASAP start date 
• 63.75 hours per fortnight
• This position is initially based at the Launceston Library; however, the occupant may be required to work at other libraries within the Northern Region.  This process may also be used for future vacancies or to suit Libraries Tasmania’s operational needs in the broader Northern Region.

	Fitness Passport provides DECYP employees with discounted access to 50+ facilities across the state, helping you and your family meet your fitness goals!
	Wellbeing Connect is DECYP’s pathway to free confidential counselling services. Wellbeing Connect isn’t just for when things get tough. It’s designed to support your wellbeing every day – helping you to stay on track, build healthy habits, and access expert advice across a range of areas important for your overall wellbeing

Applicants should be aware that for twelve (12) months from the date of publication, this selection process may be used to fill any subsequent full-time or part-time vacancies in accordance with Employment Direction 1.

What will I be achieving as a Customer Service Officer?

Customer Service Officers are the public face of Libraries Tasmania and have a range of duties and responsibilities providing high standards of client service where you will contribute to outstanding client experiences by undertaking a range of duties and responsibilities including:

• Supporting and assisting clients to access and use Library Tasmania services, programs and facilities.
• Communication, promotion and delivery of all Library Tasmania programs and services.
• Using, or be able to acquire, skills in a range of library based or administrative tasks using a range of library-based systems and processes
• Supporting clients with access and use of technology including public access computers and printers.
• Actively participating as member of a local and broader catchment team, sharing your knowledge and ideas and assisting in the support, supervision and training of less experienced staff , relief personnel and volunteers.
• Use, or be able to learn, a range of library based systems and perform administrative tasks.
• Using WHS approaches in the manual handling of stock movement and shelving of library resources.

You will work with clients

• From different cultures, ages and backgrounds
• Who may have difficulty reading and writing
• Who may have English as a Second Language (ESL)

At times, our workplaces can be dynamic, and sometimes challenging situations can arise.  Training and support are provided to support your operational safety, and help you prepare for, and respond to situations such as these.

You may be required to work at libraries within the Northern Region.

We are looking for

Essential

• Current Tasmanian Registration to Work with Vulnerable People (RWVP) with a registration Status – Employment

Desirable

• Current Drivers Licence

Please note: The cost associated with obtaining a RWVP is the responsibility of the individual.

Statement of Duties and a reference guide to assist with applying online

Statement Of Duties (PDF)

Statement Of Duties (DOCX)

What attributes do I need to be successful?

You need to have demonstrated great communication skills and high-level skills in a client service setting. We’re looking for people who can show initiative, problem solve across the range of tasks and duties and use conflict resolution skills.  You must be able to work independently, in both small and large teams, to complete tasks to deadlines.

Good experience with, or being able to quickly acquire skills, using MS Office software, database management systems and internet search engines is required, together with a working awareness of digital literacy, social media and Workplace Health and Safety in a customer service setting.

You may be rostered to work late afternoon shifts and weekends to support library opening hours. Award conditions and payments apply for this.

What should I cover in my application?

Your written response to the selection criteria should reflect your skills and experience to demonstrate that you are an excellent candidate for this role. Try not to just say that you have the skills - provide us with evidence and examples of previous work experience to support your claims. Simply making a statement that you can do the task, or role does not provide us with evidence.

How to apply 

Applications should include:

• a 1–2 page written response demonstrating your experience, skills and knowledge as they relate to the Statement of Duties, and
• a resume that contains relevant personal details and work history.
• a valid email address for the purposes of email communication.
• The contact details of two referees (one must be your current or previous manager) who can confirm your work performance and ability to perform the duties.

Please note that we do not require a separate statement addressing the selection criteria.

Applications should be submitted online by 11.55pm AEDT on the advertised closing date.

More information

For further guidance please refer to our Information for Applicants (PDF).

Should you have any difficulties regarding applying for this vacancy online, please contact Department for Education, Children and Young People, HR Recruitment and Employment via phone +61 3 6165 6285 or email recruitment@decyp.tas.gov.au. 

Applicants needing more information are encouraged to request specific details of the vacancy from the Contact Person.

Name: Mary Brooke
Title: Children and Young People Services Coordinator
Phone: 03 6701 2271
Email: mary.brooke@libraries.tas.gov.au

About DECYP

Our goal is to work together to ensure that every child and young person in Tasmania is known, safe, well and learning.

The child is at the centre of everything we do and the way we do it.

Our values of Connection, Courage, Growth, Respect, Responsibility represent the foundation of our department’s culture and guide us in all that we do to ensure bright lives positive futures for every child and young person in Tasmania.

We bring our values to life through our everyday behaviours and actions. We want to attract, recruit and retain people who uphold these values and are committed to building a strong values based culture.