The Team

Information and Technology Services provide document, archives, communication and technology services to all business units and facilities in the Department.

Information Technology Services (ITS) deliver contemporary information communication technology services in a varied and dynamic environment which are focussed to the needs of our clients. Providing frontline, statewide IT services, we foster diversity and inclusion, and our team of IT professionals reflects the clients we serve. We are supportive and collaborative, we aspire to grow, and we offer a quality working environment to suit a variety of situations.

About the Role

Undertake customer focused information technology support services in one or more of the following areas:

• technical support of IT infrastructure including desktop PC equipment and associated information technology peripherals, networking equipment, servers and cloud services.
• technical support of business applications software and development projects.
• client support including assisting clients in skill development and identifying learning paths to build capability in use of information technology toolsets including Microsoft software, line of business and learning applications.
• provision of support, supervision, training, and leadership for other IT support staff.

Can I grow my career at ITS

Life long learning is a central theme of our department - we are dedicated to learning and development, with a commitment to supporting lifelong learning for ourselves and our clients. ITS has a strong focus of assisting staff develop a career pathway that supports the individual and the business needs of the department, as these change and evolve.

To facilitate career development, we encourage staff to adopt the core practises described below:

• Client focussed customer support and engagement
• Compliance to contemporary IT service management methodologies
• Supporting technology lifecycle management for hardware and software
• Compliance to information and data management policies and standards
• Commitment to the obligations of good cybersecurity
• Working collaboratively in a values team environment
• Awareness of project management principles

We are offering

• Ongoing - ASAP start date 
• 73.5 hours per fortnight

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Applicants should be aware that for twelve (12) months from the date of publication, this selection process may be used to fill any subsequent full-time or part-time vacancies in accordance with Employment Direction 1.

We are looking for

Essential

• Current Tasmanian Registration to Work with Vulnerable People (RWVP) with a registration Status – Employment

Desirable

• Appropriate post-secondary qualification and / or industry experience relevant to the role.
• At least two years’ experience in the delivery of ICT support and infrastructure services.
• A current driver’s licence.

Please note: The cost associated with obtaining a RWVP is the responsibility of the individual.

Statement of Duties and a reference guide to assist with applying online

Statement Of Duties (PDF)

Statement Of Duties (DOCX)

What attributes do I need to be successful

You will have excellent communication skills and previous experience working in a customer service setting.  Plus, we are always looking for people who can show initiative and problem solve across the range of tasks and duties. We are on the lookout for people who have had diverse experiences and are able to quickly acquire new skills as business needs evolve and change.

What should I cover in my application?

Your written response to the selection criteria should reflect your skills and experience to demonstrate that you are an excellent candidate for this role. Try not to just say that you have the skills - provide us with evidence and examples of previous work experience to support your claims. Simply making a statement that you can do the task, or role does not provide us with evidence.

How to apply 

If you believe your skills and experience suit this opportunity, you will need to provide:

• Your current resume or CV highlighting your knowledge, skills, and experience
• The contact details of two current referees (one should be your current or previous manager) who can confirm your work performance and ability to perform the duties
• A response to the following two questions (maximum 300 words per question):

Question 1: Senior IT Support Officers serve as a technical escalation point for local school and college IT Support Teams. Can you describe an instance where you provided second-level support to a junior IT Support team member and what elements do you believe are essential when handling technical escalations?

Question 2: Data management is a core responsibility for Senior IT Support Officers. This includes areas such as Helpcentre ticket tracking, end-user device data, networking equipment records, and telephony system information. Could you share your experience working with large data sets and what do you see as the key benefits and importance of maintaining accurate data in an IT support environment?

Please note that we do not require a separate statement addressing the selection criteria.

Applications should be submitted online by 11.55pm AEDT on the advertised closing date.

More information

For further guidance please refer to our Information for Applicants (PDF).

Should you have any difficulties regarding applying for this vacancy online, please contact Department for Education, Children and Young People, HR Recruitment and Employment via phone +61 3 6165 6285 or email recruitment@decyp.tas.gov.au. 

Applicants needing more information are encouraged to request specific details of the vacancy from the Contact Person.

Name: Rory Prins
Title: IT Consultant
Phone: 03 6232 7146
Email: rory.prins@decyp.tas.gov.au

About DECYP

Our goal is to work together to ensure that every child and young person in Tasmania is known, safe, well and learning.

The child is at the centre of everything we do and the way we do it.

Our values of Connection, Courage, Growth, Respect, Responsibility represent the foundation of our department’s culture and guide us in all that we do to ensure bright lives positive futures for every child and young person in Tasmania.

We bring our values to life through our everyday behaviours and actions. We want to attract, recruit and retain people who uphold these values and are committed to building a strong values based culture.