In this role you will lead and manage a business unit that works closely with clients, some of whom may be experiencing significant challenges related to their circumstances or disability. This may include people living with mental health conditions, acquired brain injury, age‑related conditions, or congenital or intellectual disabilities. As the manager of the unit, you will ensure staff approach each interaction with respect, service and integrity.
We understand this work can be emotionally demanding and your wellbeing matters deeply to us. We will support you through access to Professional Supervision, on-site EAP counselling services and our Employee Assistance Program (EAP).
We encourage applications from Indigenous Australians, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and lesbian, gay, bisexual, transgender and intersex (LGBTIQA+) people.
Public Trustee supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants with disability. If you have individual requirements that need to be accommodated to participate in an interview or recruitment activity, you can include this information with your application.
Hours per fortnight
73.50 hours per fortnight - flexible options available.
Major Functions
- Lead and manage the Personal Services business unit and participate as an active member of the Public Trustee Leadership Group, modelling the Public Trustee’s values of respect, service and integrity in all activities.
- Provide expert advice on a range of complex financial administration issues, providing guidance, training and direction to the Personal Services Team Leaders in the resolution and on-going management of client matters, exercising a high level of delegation, and act as an escalation point in the resolution of complaints and investigations.
- Assist in the development, implementation and monitoring of key performance indicators and service benchmarks and standards for core activities.
- Responsible for the proactive management of psychosocial risks within the business unit, monitoring workloads, job demands, evaluating total caseloads and devising strategies to manage resources.
- Responsible for investigating WHS incidents relevant to the Personal Services business unit to identify root cause and document remedial actions taken, actively promoting wellbeing supports such as professional supervision and EAP.
- Ensure Personal Services staff undertake the required training to deliver safe, efficient, effective, integrated and client focused services. Manage and co-ordinate team members to embrace the concept of a client service culture based on proactive relationship management.
Pre-employment Requirements
The Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre-employment check before taking up the appointment, promotion or transfer.
The following checks are to be conducted:
- Pre-employment (National Police Record) checks for: Arson and fire setting, violent crimes and crimes against the person, sex-related offences, drug and alcohol related offences, crimes involving dishonesty, deception and/or conspiracy, making false declarations, malicious damage and destruction to property, serious traffic offences, crimes against public order or relating to the Administration of Law and Justice, Executive or the Legislative Power.
- Disciplinary action in previous employment.
- Identification check.
Desirable Requirements
Tertiary qualifications in a relevant field and/or equivalent experience in trustee industry, social/disability sector or financial services environment are highly desirable. An understanding of contemporary social issues such as elder abuse and disability rights and inclusion will be advantageous in this role.
Download the Statement of Duties and any Associated Documents
Statement of Duties (850224) Manager Personal Services - March 2026.docx
Statement of Duties (850224) Manager Personal Services - March 2026.pdf
Information for Applicants (PT) Long Form Application.docx
Information for Applicants (PT) Long Form Application.pdf
How to apply
Online applications are preferred, please click the 'Apply Now' button. You will be prompted to complete an online application form and to attach your cover letter, resume and selection criteria responses. Please note, attachments must be in Microsoft Word or PDF format.
If you are unable to submit your application online, please contact the Department of Justice Recruitment Team on (03) 6165 4912.
For more information
Fiona Sullivan
Director Client Services
Email: fsullivan@publictrustee.tas.gov.au
Phone: (03) 6430 3610