Location

Hobart

Period of Appointment

Permanent 

Hours per fortnight

73.5 hours per fortnight

Duties

• Provide high level technical support, implementation, configuration, and maintenance of ICT equipment including maintenance of Standard Operating Environments (SOE), and other end user technologies.
• Administer and support ICT equipment by:

• Planning and implementing system and device upgrades.
• Reporting, tracking, troubleshooting, and resolving issues.
• Conducting daily operations.

• Undertake project management and delivery of ICT projects.
• Provide specialised customer service and support following ITSM principles.
• Work with vendors and stakeholders to create effective solutions and outcomes.
• Develop and maintain documentation including operational procedures and information technology records.
• Mentor less experienced staff engaged in the delivery of components of systems, projects, or programs of work, particularly regarding the quality-of-service delivery and in meeting performance targets.
• Research and plan initiatives for new and emerging technologies that may provide a benefit to the Agency.
• May be required to undertake out-of-hours work at peak times and participate in an on-call roster.

Essential Requirements

Pre-Employment Checks 

The Head of the State Service has determined that a person nominated for appointment to this position is to satisfy a pre-employment check before taking up the appointment, promotion or transfer. Any relevant serious criminal offence or repeated serious offences over any period, which are not mitigated by additional information, may provide grounds for declining an application for appointment. Such offences would include, but are not limited to:

• Arson and fire setting;
• Sexual offences;
• Dishonesty (e.g. theft, burglary, breaking and entering, fraud);
• Deception (e.g. obtaining an advantage by deception);
• Making false declarations;
• Violent crimes and crimes against the person;
• Malicious damage and destruction to property
• Trafficking of narcotic substance;
• False alarm raising. 

Desirable Requirements

• A minimum 4 years of industry experience
• Professional IT knowledge gained through satisfactory completion of a relevant course of study at a tertiary institution and appropriate industry certificates
• Experience with supporting critical 24x7 systems
• Qualifications in ITIL V3 methodology
• Current driver’s licence

Statement of Duties and Associated Documents

Short Form Application Guidelines for Applicants Final.DOCX

Short Form Application Guidelines for Applicants Final.pdf

002973 002340 002723 002850 003430 003384 - SoD - Senior ICT Officer - ICT2.DOCX

002973 002340 002723 002850 003430 003384 - SoD - Senior ICT Officer - ICT2.pdf

DPFEM is a child safe organisation which is committed to the safety and wellbeing of children and young people; and every member of DPFEM has a responsibility to keep all children safe.  

As the organisation moves towards a more inclusive workplace which better reflects our community, we welcome applicants from diverse backgrounds, cultures and abilities, and those that may require flexibility such as part-time, compressed days, or adjustments around start or finish times.

How to Apply

To apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV. 

Online applications will only be accepted, please click the blue Apply now button to apply. If you experience any technical difficulties, please contact (03) 6173 2955.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time and part time vacancies.

Further Information

For further information on this position, please contact Colin Broadbent, Helpdesk Manager on 0418 134 368.

Applications close 18th January 2026 at 11:55pm.