Team Leader Administrative and Customer Support (372043)
Department of State Growth
Transport
Office of the Transport Group
Applications must be submitted by
Position details
Applications close:
AEST
Award/Classification:
Tasmanian State Service Award - General Stream Band 5
Salary:
$99,482.00 to $104,352.00 per annum
Employment type:
Permanent, flexible, Permanent, full-time
Job description:
Lead and support the Administrative Support team to ensure the efficient and effective delivery of internal and external facing business activities, and the provision of respectful, coordinated and responsive customer service.
We are a diverse and inclusive workplace that understands the importance of flexibility. Talk to us about what flexibility may look like for you.
Period of Appointment
Appointment to the role is on a permanent flexible basis (up to 73.5 hours per fortnight).
Duties
- Undertake the day-to-day management of the Administrative Support team including supervising team members, allocating and prioritising tasks, managing performance, leave and employee development and driving a positive team culture.
- Oversee and support administrative activities undertaken by the team, including
- travel and training bookings, other purchasing and invoicing
- claims for damage from external clients
- administration of Development Applications
- triaging, logging and allocating queries resulting from telephone calls and emails from the public
- Contract administration of the State road, bridge and traffic signal call centre, including relationship management with the supplier, liaison between Tasmania Police, the internal client and various other internal parties.
- Produce effective written communication material for a range of audiences, including drafting of responses to:
- emails and web form submissions from the public
- claimants and internal stakeholders regarding claims for damage.
- Act as an escalation point for complex telephone calls from the public.
- Maintain Administrative Support processes and associated resources with a continuous improvement focus, including:
- the Transport Group induction and separation process
- the team’s customer service toolkit.
Desirable Requirements
- Current driver’s licence
- Tertiary qualification in business administration or experience in similar roles
Download the Statement of Duties and Associated Documents
Team Leader Administrative and Customer Support - 372043.docx
Team Leader Administrative and Customer Support - 372043.pdf
Advice to applicants.DOCX
Advice to applicants.pdf
For more information
| Name: |
Christie Carless |
| Position: |
Manager, Support Services |
| Email: |
christie.carless@stategrowth.tas.gov.au |
| Phone: |
03 6166 3363 |
How to apply
To apply, please provide a one to two page document outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV.
Online applications are preferred, please click the blue Apply Now button.
-or-
Complete the following application form and email your application to us at recruitment@stategrowth.tas.gov.au
Application for Employment (Form 201).DOCX
Application for Employment (Form 201).pdf