Senior Business Systems Support Officer (357192)

Department of Justice
Corporate, Strategy & Governance
Office of the CIO
Applications must be submitted by

Position details

Applications close:

AEST

Award/Classification:

Tasmanian State Service Award - General Stream Band 5

Salary:

$96,584.00 to $101,313.00 per annum

Employment type:

Permanent, full-time

Region:

South

Location:

Rosny

Job description:

The position will Support the implementation of the PlanBuild Tasmania in accordance with the policies approved by the Department and within allocated resources and agreed timeframes.

 

We encourage applications from Indigenous Australians, people living with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people.

The Department of Justice supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants with disability. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact listed at the end of this vacancy.

We are a diverse and inclusive workplace and understand the importance of flexible working arrangements.  Talk to us about how this could work for you.

Hours per fortnight

73.50 hours per fortnight - flexible options available. 

Duties

  • Liaise closely with stakeholders and vendors in defining business requirements for the successful delivery of the PlanBuild Tasmania Portal.
  • Perform daily monitoring and maintenance of the PlanBuild Tasmania Portal.
  • Provide first level support for the PlanBuild Tasmania Portal and triage second level support according to system management procedures during implementation.
  • Coordinate contractors providing second and third-level support and manage associated Service Level Agreements.
  • Analyse and resolve complex problems and proposed changes to PlanBuild Tasmania Portal.
  • Coordinate testing and implementation of new software fixes and releases.
  • Develop complex reports based on data recorded in the PlanBuild Tasmania Portal.
  • Develop and deliver training in the use of the PlanBuild Tasmania Portal to local system administrators and provide instructions to resolve issues that arise in the use of systems.
  • Develop systems management procedures, troubleshooting articles and associated documentation.
  • Perform other duties as envisaged by the assigned classification under the relevant industrial award or agreement and in accordance with the skills competence and training of the occupant.

Pre-employment Checks

The Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre-employment check before taking up the appointment, promotion or transfer.

The following checks are to be conducted:

1. Pre-employment checks

• Arson and fire setting
• Violent crimes and crimes against the person
• Sex-related offences
• Drug and alcohol related offences
• Crimes involving dishonesty
• Crimes involving deception
• Making false declarations
• Malicious damage and destruction to property
• Serious traffic offences
• Crimes against public order or relating to the Administration of Law and Justice
• Crimes against Executive or the Legislative Power
• Crimes involving Conspiracy

2. Disciplinary action in previous employment.

3. Identification check.

Desirable Requirements

  • Bachelor of Information Systems or Bachelor of Business majoring in Information Systems, or equivalent industry experience and qualifications.

Download the Statement of Duties and any Associated Documents

Download File Statement of Duties - Senior Business Systems Support Officer (357192).docx

Download File Statement of Duties - Senior Business Systems Support Officer (357192).pdf

Download File About the Department of Justice (Office of the Chief Information Officer) November 2024.docx

Download File About the Department of Justice (Office of the Chief Information Officer) November 2024.pdf

Download File Information for Applicants (DOJ) Short Form Application.docx

Download File Information for Applicants (DOJ) Short Form Application.pdf

Download File FAQs Short Form Application.docx

Download File FAQs Short Form Application.pdf

How to apply

To apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV.  We do not require a separate statement addressing the selection criteria.

Please note if you submit the details of your referees with your application the Selection Panel may contact them without notifying you.

Please apply online by clicking the 'Apply Now' button.

Refer to the 'Information for Applicants (DOJ)' document for further information.  Please note, attachments must be in Microsoft Word or PDF format.

If you are unable to submit your application online, please contact the Department of Justice Recruitment Team on (03) 6165 4912.

For more information

Michael Brown
Senior Project Manager
michael.brown@justice.tas.gov.au 
Phone: 0498 115 827

Reasonable Adjustment Queries

Organisational Development and Design Team
(03) 6165 7603

 

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  1. Review the Statement of Duties and consider if you meet the requirements.
  2. Speak to the Contact Officer if you have any questions.
  3. Submit your application including any additional documents as specified in each individual job vacancy notice.