The Team:
The North West support team is a team that is tasked with supporting staff within the 2 major hospitals in the North West, including Primary Health services in the North West region. Its scope includes:
-
- A focus on helping clinicians, admin staff and other teams with day-to-day issues, by monitoring and responding to incidents and service requests.
- Hands-on trouble shooting for devices, applications and clinical systems
- Involvement in upgrade and rollout projects – eg Windows 11 deployment
- Working with other HICT teams to identify and escalate issues
All our services work closely together to focus on delivering excellence in healthcare to achieve improved outcomes for our consumers, our workforce, and the Tasmanian community.
The Role:
As a senior member of Client Services, the Senior Technician delivers second level and some third level technology-based services and solutions that support the team and Health ICT manager/s to achieve results and works to resolve both routine and complex operational requirements and issues experienced by the health ICT customer base.
You will need:
- Provide technical support to meet customer requirements and improve the customer experience with respect to systems, applications, and platforms in line with established policy and procedures.
- Identify, develop and implement creative technical solutions by undertaking research, analysis and testing. Interpret guidelines, systems and processes to find alternative approaches to resolve operational problems and share ideas, techniques and proposals with the team.
- Deliver services and support in accordance with service level agreements, standards or project requirements and contribute to the maintenance of supporting documentation. Liaise with vendors and service providers as directed and ensure customers understand how to effectively utilise infrastructure, systems, tools and processes.
Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.
Why Tasmania
The Department of Health Tasmania oversees various hospitals across the state, including the Royal Hobart Hospital, Launceston General Hospital, Northwest Regional Hospital, and Mersey Community Hospital, as well as district hospitals and ambulance services. Additionally, it provides community health, mental health, and primary healthcare services to the Tasmanian community through more than 300 sites.
Tasmania, Australia's only island state, offers unparalleled natural beauty and a luxurious lifestyle. Pursuing your health career in Tasmania’s public health system means building strong connections with colleagues and patients. It also means embracing a lifestyle where you can enjoy extraordinary experiences outside of work while making a significant impact on the community during work.
Details of appointment:
Permanent, full time, day worker position, working 76 hours per fortnight commencing as soon as possible.
*Notwithstanding hours to be negotiated with the successful applicant.
Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.
Position Features:
- Some out of hours work may be required to meet specific needs or deadlines.
- Some interstate and intrastate travel may be required.
Salary: $98,255 to $103,069 per annum. Our Employer 12% superannuation contribution is on top of this amount.
- Salary range is in accordance with Public Sector Unions Wages Agreement 2022
Benefits available to eligible candidates
- Professional development and accelerated pathways.
- A range of leave entitlements, including study leave and Professional Development Support.
- Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.
More information about our Employee Benefits can be found here
Eligibility:
Applicants should note the following criteria are desirable:
Note: - Please refer to the Application Guide for more information of pre-employment check.
Download the Statement of Duties and any Associated Documents
We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.
Statement of Duties:
Application Guide:
How to apply:
Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.
You will be prompted to complete a 1–2-page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.
For more information:
Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.
Name: Karen Mackrell
Position: Technical Consultant
Phone number: 0477 572 040
Email address: karen.mackrell@health.tas.gov.au
What it is like working at the Department of Health?
Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!
Make It Tasmania | Move for a great lifestyle
One Health Podcast - Spotify
One Health Podcast - Apple
Tasmanian Health Careers | Tasmanian
Department of Health has achieved the “Carer Accredited Employer Status” providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023).
Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.