The Team:
The Royal Hobart Hospital Communications Department operates 7 days per week and provides a 24-hour telephone call centre service to external and internal clients including staff. Communications Officers provide a professional and friendly telephony contact centre and frontline service at the central reception area located at the main entrance to the RHH.
The Role:
The Communications Unit is required to work as a team that responds to emergency incidents and emergency code situations. Communications Officers are required to provide accurate information in reports and statistical data, including the use of computer systems as required.
In a multi-skilled environment, provide internal and external clients with a professional and efficient service, including switchboard, online directory and general reception duties for patients, visitors and staff of the hospital.
Working both individually and as part of a team to ensure customer expectations are met or exceeded on every occasion by providing a professional, efficient and quality contact/telephony centre and telecommunications advice to internal staff and members of the public.
Undertake a range of administrative activities to provide customers and clients with service details and developments and advice on appropriate services in a professional and competent manner.
You will need to:
- Provide quality communication services for internal and external calls, utilising a Unified Attendant Switchboard Console, online directory, reception and rostering to ensure a high level of customer service.
- Monitor the communication, alarm and duress systems throughout the hospital. Liaise with security regarding duress alarms, security screening and site access on a 24-hour basis.
- Provide a front reception service responding to all patient, public and staff enquiries and the maintenance of departmental room keys and other equipment requirements.
Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.
Details of appointment:
2 Permanent full time, shift worker positions, working 76 hours per fortnight, commencing as soon as possible.
*notwithstanding hours to be negotiated with the successful applicant.
Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.
Salary: $66,049 to $70,993 per annum. Our Employer 12% superannuation contribution is on top of this amount.
- Salary range is in accordance with Public Sector Unions Wages Agreement 2022.
Salary Packaging:
You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.
Benefits available to eligible candidates:
- A range of leave entitlements, including study leave and Professional Development Support.
- Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.
More information about our Employee Benefits can be found here
Eligibility:
Note: - Please refer to the Application Guide for more information of pre-employment check.
Position Features:
- The Communications Unit is a 24-hour service utilising shift work to cover all staffing rosters
Download the Statement of Duties and any Associated Documents
We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.
Statement of Duties:
Application Guide:
How to apply:
Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.
You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.
*Applications from Recruitment agencies will not be accepted for this role
For more information:
Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.
Name: Chris Woods
Position: Manager Communications
Phone number: (03) 6166 7999
Email address: christopher.woods@ths.tas.gov.au
What it is like working at the Department of Health?
Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!
Make It Tasmania | Move for a great lifestyle
One Health Podcast - Spotify
One Health Podcast - Apple
Tasmanian Health Careers | Tasmanian
Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.
