The Team:
There are four important themes for a successful appointment scheduling clerk including being the warm, friendly and welcoming face providing reception services, accuracy and attention to detail in data entry tasks, a strong work ethic and being part of a friendly and supportive team. Here in Outpatient Appointments we have built a culture around these attributes and the results are a cohesive, well supported and productive team.
The position of Outpatient – Team Leader, is a leadership position that is instrumental in developing the team through task allocation, rostering, training, providing or arranging the support required for success and managing any other issue that impinges on the efficient flow of work within the clinic admin area. In short the coordination of a group of well trained and motivated staff that contributes to the efficient flow of patients through Outpatient Clinics.
The Role:
The position of Outpatient – Team Leader, is a leadership position that is instrumental in developing the team through task allocation, rostering, training, providing or arranging the support required for success and managing any other issue that impinges on the efficient flow of work within the clinic admin area. In short the coordination of a group of well trained and motivated staff that contributes to the efficient flow of patients through Outpatient Clinics.
You will need:
- Knowledge of and experience in contemporary office administration including the ability to plan, organise, set priorities and work effectively and efficiently to achieve set objectives and meet deadlines, both individually and as part of a team.
- Sound understanding of people management, with the ability to supervise, lead and motivate a dynamic team of reception and data entry staff together with the capacity to problem solve, coordinate reception services, and achieve objectives to meet operational service delivery standards.
- Well-developed ability to work individually and as a member of a team together with interpersonal skills to effectively liaise with and inform a wide range of clients and health professionals through verbal and written communication and liaison.
- Proven ability to work with general supervision and direction in a team environment and to actively contribute to improving service delivery through the reviewing and evaluation of operational practices and standards.
Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.
Details of appointment:
Permanent full time, day worker position, working 76 hours per fortnight, commencing as soon as possible.
Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.
Salary: $73,811 to $79,779 per annum. Our Employer 12% superannuation contribution is on top of this amount.
- Salary range is in accordance with Public Sector Unions Wages Agreement 2022
Benefits available to eligible candidates:
- Professional development and accelerated pathways.
- A range of leave entitlements, including study leave and Professional Development Support.
- Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $13.95 per week per person, or $25.95 for a family.
More information about our Employee Benefits can be found here
Eligibility:
Note: - Please refer to the Application Guide for more information of pre-employment check.
Download the Statement of Duties and any Associated Documents
We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.
Statement of Duties:
Application Guide:
How to apply:
Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.
You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.
For more information:
Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.
Name: John Stanfield
Position: Manager Outpatient Appointments & Theatre Bookings
Phone number: 03 6166 0014
Email address: john.stanfield@ths.tas.gov.au
What it is like working at the Department of Health?
Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!
Make It Tasmania | Move for a great lifestyle
One Health Podcast - Spotify
One Health Podcast - Apple
Tasmanian Health Careers | Tasmanian
Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.
