Salary:
$ 81,015.00 to $ 94,263.00 pro rata, per annum - plus 11.5 % Superannuation
Classification:
General Stream Band 4
Award:
Health and Human Services (Tasmanian State Service) Award
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About us:
Homes Tasmania is building homes and creating opportunities for Tasmanians by delivering new social and affordable homes. We work with a range of agencies and sectors so Tasmanians can benefit from a resilient and diverse housing market that allows them to continue to improve their housing situation and all the opportunities that better housing makes possible.
Homes Tasmania is committed to investing in its people to ensure a sustainable and successful organisation through a positive workplace culture and highly capable employees . Find out how this role could work for you .
Period of employment / Hours:
Fixed term full-time day work (part-time hours may be considered by negotiation) commencing approximately 15 June 2025 for a period of 2 years.
Location:
Homes Tasmania - Community Infrastructure – Hobart
Duties:
Primary Purpose / Focus :
As a member of the Community Infrastructure Unit’s Property Maintenance team, the Contractor Support Officer plays a critical role in the implementation and management of a new maintenance model within Homes Tasmania’s property maintenance team.
This model involves engaging a panel of trade organisations and contractors that may have limited experience in working with government agencies or the specific requirements of social housing maintenance. The Contractor Support Officer is responsible for identifying and addressing operational, administrative, financial, and IT challenges faced by these contractors.
The role provides tailored support to help these contractors adapt their systems and processes to meet the standards and expectations of Homes Tasmania, ensuring compliance with all necessary regulations, contractual obligations, and performance targets. Additionally, they will work closely with contractors to enhance their performance against key performance indicators (KPIs), improve service delivery, and drive continuous improvement.
As this is a new role, the incumbent will be responsible for setting up systems to facilitate this role.
This includes:
- Contractor onboarding and support
- Identifying and addressing operational issues
- Problem-solving
- Risk management and mitigation
- Financial and administrative support
- Process improvement and continuous improvement
- IT system support and integration
- Compliance and risk management
- Stakeholder liaison and communication
- Reporting and documentation
Skills and experience :
Selection criteria includes:
- Demonstrated experience in working with trade contractors and organisations in a property maintenance setting, together with an understanding of the challenges faced by Tasmanian contractors in the current environment.
- Extensive experience in setting up and maintaining efficient systems, processes and reporting templates.
- Strong organisational and time management skills, with the proven ability to plan, organise, set priorities, and work effectively and efficiently to achieve set objectives and meet deadlines, both individually and as part of a team.
- Note : - Please refer to the Statement of Duties for ALL the selection criteria of this position.
Desirable Requirements:
Essential Requirements:
The Head of the State Service has determined that the person nominated for this job is to satisfy a pre‑employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted:
- 1. Conviction checks in the following areas:
- a) crimes of violence
- b) sex related offences
- c) serious drug offences
- d) crimes involving dishonesty
- e) serious traffic offences (If Driver's License is an Essential Requirement )
- 2. Identification check
- 3. Disciplinary action in previous employment check.
Download the Statement of Duties and any Associated Documents
Statement of Duties (PDF) : 
531770 Contractor Support Officer (March 2025) HAHSA.pdf
Statement of Duties (Word) : 531770 Contractor Support Officer (March 2025) HAHSA.docx
APPLICANT GUIDE:
Homes Tasmania - Applicant Guide January 2023.pdf
Homes Tasmania - Applicant Guide January 2023.docx
*** Prospective applicants please note: ***
- All prospective or interested applicants to this position are strongly encouraged to contact Terri Clifford (contact details below) for further information about the position, and clarification about the specific written requirements of your application .
- Also refer below on 'How to apply'
For more information (Contact Officer) :
Name: Terri Clifford
Email: terri.clifford@homes.tas.gov.au
Phone: (mob) 0499 576 585
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How to apply:
Your application to the vacancy must be submitted as a Short Form Application (SFA)
SFA consists of a maximum two-page written application plus a resume.
SFA Frequently Asked Questions (FAQs) for Applicants : SFA Applicant FAQS Jan 2023.docx
Online applications are preferred - please click the blue 'Apply Now' button.
If you apply online: - Please DO NOT send a hard copy application as well. - You do not need to upload an Application for Employment form.
- OR -
If you have any difficulty accessing/using the online application process please email your application documents (preferably combined as 1 word or pdf document only) AND a copy of the application form (below) to : people.services@homes.tas.gov.au
Application for Employment (Word).docx
Application for Employment (PDF).pdf
Visit us at : Homes Tasmania or on Facebook
Building homes, creating communities.