The Role:
- Provide clients with a professional and confidential reception service, through the Switchboard, Main Reception and Emergency Department Reception. This includes providing immediate attention to patients presenting for treatment.
- Undertake all administrative functions associated with the processing of emergency admissions and after hours direct admissions.
The Team:
The Switchboard Department operates 24 hours a day, 7 days per week, working across 3 shifts, 7am - 3pm (Day), 3pm - 11pm (Afternoon) and 11pm - 7am (Night). Night shift is in the Emergency Department, working as both Switchboard and the Emergency Triage Clerk. Operators will be required to undertake booking the hospital's visitors' units, complete On Call Rosters and greet new and locum doctors to the hospital, whilst providing the accommodation keys. Operators may also be required to help with reception duties at main reception. They may also be asked to cover internal mail clerk and Parkside reception. Successful applicants are encouraged to consider their availability for short notice call in across all shifts when applying. There is also opportunity for the successful applicant to work across both the North West Regional Hospital and Mersey Community Hospital sites. Applicants will be asked to confirm their availability as part of the application process.
We are seeking applicants who can provide exceptional customer service as the first point of contact for the hospital, who have a high level of attention to detail and outstanding communication skills.
Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.
Why Tasmania:
The Department of Health Tasmania oversees various hospitals across the state, including the Royal Hobart Hospital, Launceston General Hospital, Northwest Regional Hospital, and Mersey Community Hospital, as well as district hospitals and ambulance services. Additionally, it provides community health, mental health, and primary healthcare services to the Tasmanian community through more than 300 sites.
Tasmania, Australia's only island state, offers unparalleled natural beauty and a luxurious lifestyle. Pursuing your health career in Tasmania’s public health system means building strong connections with colleagues and patients. It also means embracing a lifestyle where you can enjoy extraordinary experiences outside of work while making a significant impact on the community during work.
Details of appointment:
Fixed term, casual, shift worker position working as and when required, commencing as soon as possible for approximately 10 months
*notwithstanding hours to be negotiated with the successful applicant.
Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.
Salary: $73,811 to $79,779 per annum (Pro rata). Our Employer 11.5% superannuation contribution is on top of this amount.
- Salary range is in accordance with Public Sector Unions Wages Agreement 2022
Salary Packaging:
You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.
More information about our Employee Benefits can be found here
Eligibility:
Note: - Please refer to the Application Guide for more information of pre-employment check.
Download the Statement of Duties and any Associated Documents
We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.
Statement of Duties:
Application Guide:
How to apply:
Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.
You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties addressing the selection criteria.
*applications from Recruitment agencies will not be accepted for this role
For more information:
Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.
Name: Wendy Crawford
Position: Communications Supervisor
Phone number: 03 6493 6000
Email address: wendy.crawford@ths.tas.gov.au
What it is like working at the Department of Health?
Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!
Make It Tasmania | Move for a great lifestyle
One Health Podcast - Spotify
One Health Podcast - Apple
Tasmanian Health Careers | Tasmanian
Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.