Patient Services Officer - Patient Travel Assistance Scheme (PTAS) (526119)


Department of Health
Community, Mental Health & Wellbeing
CMHW - Tasmanian Health Services
Applications must be submitted by

Position details

Applications close:

AEST

Award/Classification:

Health and Human Services (Tasmanian State Service) Award, General Stream, Band 2

Employment type:

Full Time

Region:

North West

Location:

Parkside, 1 Strahan St

Job description:

Provides high level clerical support within the Patient Services Officer - Patient Travel Assistance Scheme (PTAS) Unit, which entails a high standard of customer focused reception, database and clerical functions in support of patient travel, operating within the parameters of established PTAS policies and procedures associated with clinical, financial and administrative requirements.

The role:

  • Establish eligibility of patients and their escorts for financial assistance for travel and accommodation under the PTAS including:
  • Inpatients and Outpatients of Tasmanian health facilities for the transfer of treatment in other States.
  • Inpatients and Outpatients of Tasmanian health facilities transferring or returning to hospitals in other parts of the State.
  • Ambulatory patients who are residents of Tasmania and referred from the private sector for treatment, either intra or interstate
  • Receive and effectively managing all incoming telephone, email and face to face patient travel enquiries.
  • Facilitate airline and accommodation reservations for patients and approved escorts.
  • Accurately maintain the Statewide PTAS database capturing patient details, travel and accommodation costs, referring and nominated specialists, medical speciality and treatment/procedure undertaken etc, which is integral to Executive FYI Reporting.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Details of Appointment

One Fixed term, full time, day worker position working 76 hours per fortnight, commencing as soon as possible for a period of 6 months.

One Fixed term, full time, day worker position working 76 hours per fortnight, commencing as soon as possible until 30 June 2026.

*notwithstanding hours may be negotiated with the successful applicant

  • Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time and part time vacancies.

Location: Parkside, 1 Strahan Street Burnie, Tasmania

Salary: $64,125 - $68,925 per annum. Our Employer 11.5% superannuation contribution is on top of this amount.

  • Salary range is in accordance with Public Sector Unions Wages Agreement 2022

The Head of the State Service has determined that the person nominated for this job is to satisfy a pre‑employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted:

  1. Conviction checks in the following areas:
  1. crimes of violence
  2. sex related offences
  3. serious drug offences
  4. crimes involving dishonesty
  1. Identification check
  2. Disciplinary action in previous employment check.

How to Apply

Apply Online.  Please click the "Apply" button on this screen.  This ensures important questions about you are answered. 

You will be prompted to complete a 1-2 page application outlining your experience, skills and knowledge as they relate to the attached Statement of Duties.

Please note:

  • We do not require a separate statement addressing the selection criteria.
  • All attachments must be in Microsoft Word or PDF format.
  • Referee details are submitted as part of the online application so make sure you have the contact details of two referees before applying.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Applicant Guide, Statement of Duties, prior to applying for an overview of the duties, program, selection process and selection criteria.

Statement of Duties

Applicant Guide

For more information, please contact

Debbie Singline

Manager Patient Travel
Phone: (03 6777 6249
E-mail: debbie.singline@ths.tas.gov.au

Important information

The email account you provide when submitting job applications will be used in correspondence to you.  It is important that this is kept up to date and monitored regularly.

To update your email address (or contact number), log in to www.jobs.tas.gov.au and look for “Existing applicant login” where you can update your details

The Department of Health values workforce diversity and recognises the value each person offers which is shaped by their unique characteristics, background, experiences, knowledge, skills, values and perspectives.

Refine search

Employment type

Regions

Categories

Agencies

  1. Review the Statement of Duties and consider if you meet the requirements.
  2. Speak to the Contact Officer if you have any questions.
  3. Submit your application including any additional documents as specified in each individual job vacancy notice.