The role:

The Operations Supervisor, Critical Care & Retrieval leads a team of highly trained Intensive Care Flight Paramedics and Retrieval Consultants across both Road and Rotary-Wing platforms. Working closely with key stakeholders internally, in the Department of Health, Department of Police Fire and Emergency Management and aviation operators, the Operations Supervisor plays a pivotal role in the successful day to day operations of the business unit.

The Operations Supervisor, Critical Care and Retrieval reports regularly to the Director, Critical Care and Retrieval and Operations Manager, Critical Care and Retrieval in relation to operational service activities, performance of the team and issues which may impact on the team’s ability to deliver services.

The occupant is responsible for:

• Supervising all aspects of day-to-day ambulance service delivery in Critical Care and Retrieval, actively promoting quality client service principles and facilitating opportunities for training and development.
• Oversight of physical and human resources of the unit including staff rostering and leave allocation in accordance with relevant industrial instruments.
• Providing clinical advice, direction and operational support in relation to dispatch decisions.
• Ensuring that services provided by the section comply with acts, regulations, policies, practices and procedures as they relate to the operation of Critical Care and Retrieval.
• Undertaking a pro-active role in developing effective working relationships with all sections of Ambulance Tasmania and external service organisations to ensure seamless delivery of service, dynamic cover and resource deployment.
• Contributing to service delivery and planning processes for Critical Care and Retrieval and as required more broadly Ambulance Tasmania
• Ensure the efficient and effective completion of operational duties and administrative duties of flight paramedics, including the meeting of appropriate key performance indicators.
• Provide leadership and coordination of operational resources including determining and liaising with operational colleagues to ensure appropriate staffing levels within allocated resources, to affect a seamless delivery of service to meet performance standards.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

The team:

• Lead a dedicated team of rescue and retrieval Flight Paramedics and Doctors within Critical Care and Retrieval, fostering an environment of growth and development.
  
  
• Innovate and drive the team forwards ensuring compliance with national standards, operational policies, and legislation, while also overseeing the achievement of key performance indicators to maintain exceptional service delivery.
  
  
• Utilise your leadership skills to strategically manage operational resources, ensuring optimal staffing levels and effective deployment of specialised rotary wing resources.

Details of Appointment

Permanent full time, shift-worker (fully rotational) position working 76 hours per fortnight, commencing from as soon as possible.

*notwithstanding hours may be negotiated with the successful applicant

• Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time and part time vacancies.

Salary: $151,601 per annum. Our Employer 11% superannuation contribution is on top of this amount.

• Salary range is in accordance with Ambulance Tasmania Agreement 2022

Eligibility:

Successful applicants will be required to meet the essential criteria:

1. Registered with the Paramedicine Board of Australia.

2. Hold a Bachelor of Paramedic Science or other qualification approved by the Service and relevant work experience with an additional qualification in management or equivalent

3. Intensive Care Paramedic with a Graduate Certificate in Emergency Health (Aero-medical Retrieval) or equivalent as determined by the Service

4. Current Driver’s Licence

   *Registration/licences that are essential requirements of this role must remain current and valid at all times whilst employed in this role and the status of these may be checked at any time during employment. It is the employee’s responsibility to ensure that registration/licences remain current and to advise the Employer if their circumstances change. This includes notifying the Employer if a registration/licence is revoked, cancelled or has its conditions altered.

Applicants should note the following criteria are desirable:

1. Currently endorsed as a rotary wing flight paramedic

The Head of the State Service has determined that the person nominated for this job is to satisfy a pre‑employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted:

1. Conviction checks in the following areas:

1. crimes of violence
2. sex related offences
3. serious drug offences
4. crimes involving dishonesty
5. serious traffic offences

2. Identification check
3. Disciplinary action in previous employment check.

How to Apply

Apply Online.  Please click the "Apply" button on this screen.  This ensures important questions about you are answered. 

You will be prompted to complete a 1-2 page application outlining your experience, skills and knowledge as they relate to the attached Statement of Duties.

Please note:

• We do not require a separate statement addressing the selection criteria.
• All attachments must be in Microsoft Word or PDF format.
• Referee details are submitted as part of the online application so make sure you have the contact details of two referees before applying.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Applicant Guide, Statement of Duties, prior to applying for an overview of the duties, program, selection process and selection criteria.

Statement of Duties

• 524772 Operations Supervisor, Critical Care and Retrieval MAN1 (July 2023) CSU (1).docx
• 524772 Operations Supervisor, Critical Care and Retrieval MAN1 (July 2023) CSU (1).pdf

Applicant Guide

• Department of Health - Applicant Guide June 22.pdf
• Department of Health - Applicant Guide June 22.docx

For more information

Charles Wendell-Smith,
Director - Critical Care and Retrieval Unit
0400 448 774
charles.wendell.smith@ambulance.tas.gov.au 

Important information

The email account you provide when submitting job applications will be used in correspondence to you.  It is important that this is kept up to date and monitored regularly.

To update your email address (or contact number), log in to www.jobs.tas.gov.au and look for “Existing applicant login” where you can update your details

The Department of Health values workforce diversity and recognises the value each person offers which is shaped by their unique characteristics, background, experiences, knowledge, skills, values and perspectives.