Senior Client Services Officer (534162)
The Team
Home Care South is a dynamic and client-focused team within the Department of Health (Tasmania), dedicated to delivering high-quality in-home support services across Southern Tasmania. Our primary mission is to support frail older people and younger people with disabilities to remain safely and independently in their homes and communities, in line with the Charter of Aged Care Rights and the Aged Care Quality Standards.
Our team operates as a critical link between clients, families, care providers, and the wider health system. Client Services Officers (CSOs) form the backbone of Home Care South, working autonomously while travelling across the region to ensure service quality, conduct assessments, support field staff, and respond to individual client needs.
The Role
- Coordinating new referrals and home care assessments for incoming and re-engaging clients.
- Reassessing support plans to ensure services remain appropriate, responsive, and compliant with statutory obligations.
- Maintaining accurate and up-to-date client databases and documentation for reporting and quality assurance.
- Investigating and resolving client concerns independently to uphold service quality and accountability.
- Leading the onboarding, orientation, and ongoing training of field staff to maintain high standards of care delivery.
- Driving continuous improvement by contributing to quality and safety initiatives and maintaining Work Health & Safety compliance.
You will need
- Demonstrated ability to contribute effectively to the development and continuing improvement of services provided to clients.
- Demonstrated ability to assist with the design and delivery of training programs for new and existing staff.
- Demonstrated analytical and problem-solving skills with the ability to make independent and collaborative judgments as well as implement management decisions.
Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.
Why Tasmania
The Department of Health Tasmania oversees various hospitals across the state, including the Royal Hobart Hospital, Launceston General Hospital, Northwest Regional Hospital, and Mersey Community Hospital, as well as district hospitals and ambulance services. Additionally, it provides community health, mental health, and primary healthcare services to the Tasmanian community through more than 300 sites.
Tasmania, Australia's only island state, offers unparalleled natural beauty and a luxurious lifestyle. Pursuing your health career in Tasmania’s public health system means building strong connections with colleagues and patients. It also means embracing a lifestyle where you can enjoy extraordinary experiences outside of work while making a significant impact on the community during work.
Details of appointment
Permanent part time, day worker position, working 30.4 hours per fortnight, commencing as soon as possible.
*Notwithstanding hours to be negotiated with the successful applicant.
Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.
Salary
$76,849 to $82,996 per annum (Pro rata). Our Employer 12% superannuation contribution is on top of this amount.
- Salary range is in accordance with Public Sector Unions Wages Agreement 2025.
Salary Packaging
You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.
Benefits available to eligible candidates
- Professional development and accelerated pathways.
- A range of leave entitlements, including study leave and Professional Development Support.
- Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.
More information about our Employee Benefits can be found here
Eligibility
Applicants should note the following criteria are desirable:
- Certificate Level III in Individual Support or a related qualification and a demonstrated willingness to increase knowledge and skills.
- Current Driver’s Licence
Note: - Please refer to the Application Guide for more information of pre-employment check.
Download the Statement of Duties and any Associated Documents
We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.
Statement of Duties:
Application Guide:
How to apply
Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.
You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.
*applications from Recruitment agencies will not be accepted for this role
For more information
Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.
Nicolie Hyland
6166 1470
Coordinator Home Care South
homecaresouth@ths.tas.gov.au
What it is like working at the Department of Health?
Compassion, Accountability, Respect, Excellence are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!
Tasmanian Health Careers | Tasmanian
Department of Health has achieved the “Carer Accredited Employer Status” providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023).
Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.