We encourage applications from Indigenous Australians, people living with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people.

The Office of the Ombudsman and Health Complaints Commissioner supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants with disability. If you have individual requirements that need to be accommodated to participate in an interview or recruitment activity, you can include this information with your application.

We are a diverse and inclusive workplace and understand the importance of flexible working arrangements.  Talk to us about how this could work for you.

Period of Appointment

Fixed-term until 30 June 2027

Hours per fortnight

73.50 hours per fortnight - flexible options available. 

Duties

• Assist the Ombudsman and Health Complaints Commissioner in the fulfilment of their responsibilities under the Ombudsman Act 1978, Right to Information Act 2009, Health Complaints Act 1995, Energy Ombudsman Act 1998 and other legislation as required.
• Assess enquiries, applications and complaints to determine jurisdiction, issues, risks and the appropriate course of action.
• Resolve matters, where appropriate, through communication, negotiation and early resolution.
• Assist with investigations, conciliations and external reviews by gathering evidence, analysing material, complying with procedural fairness and legal requirements.
• Prepare clear correspondence, reports, advice and draft decisions in accordance with legislation and office procedures.
• Advise complainants, applicants, public authorities, service providers, energy entities and other stakeholders about matters within the Ombudsman and Health Complaints Commissioner’s jurisdiction and processes.
• Identify systemic issues and formulate suggested strategies for public authorities, service providers and energy entities to improve their procedures and practices.
• Plan and manage a varied caseload, maintain accurate records and appropriately handle sensitive or confidential information.
• Other relevant tasks and duties as required.

Pre-employment Checks

The Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre-employment check before taking up the appointment, promotion or transfer.

The following checks are to be conducted:

1. Pre-employment (National Police Record) checks for: Arson and fire setting, violent crimes and crimes against the person, sex-related offences, drug and alcohol related offences, crimes involving dishonesty, deception and/or conspiracy, making false declarations, malicious damage and destruction to property, serious traffic offences, crimes against public order or relating to the Administration of Law and Justice, Executive or the Legislative Power.
2. Disciplinary action in previous employment.
3. Identification check.

Desirable Requirements

• A Tasmanian Registration to Work with Vulnerable People.
• Current Drivers Licence
• Relevant tertiary qualifications.

Download the Statement of Duties and any Associated Documents

 Statement of Duties (356408a) - Investigation Officer.DOCX

 Statement of Duties (356408a) - Investigation Officer.pdf

Information for Applicants (DOJ) Short Form Application.docx

Information for Applicants (DOJ) Short Form Application.pdf

FAQs Short Form Application.docx

FAQs Short Form Application.pdf

How to apply

To apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV.

Please note that we do not require a separate statement addressing the selection criteria.

Please apply online by clicking the 'Apply Now' button.

Refer to the 'Information for Applicants (DOJ)' document for further information. Please note, attachments must be in Microsoft Word or PDF format.

If you are unable to submit your application online, please contact the Department of Justice Recruitment Team on (03) 6165 4946

For more information

Megan Leary
Principal Officer
Megan.Leary@ombudsman.tas.gov.au
(03) 6166 4566