The Team

The Standard Operating Environment (SOE) Team is responsible for delivering and continuously improving the Department's digital workplace services, ensuring healthcare professionals and support staff across Tasmania have access to secure, reliable and effective technology services that support patient care and business operations.

Operating within a large and complex 24×7 health environment, the team manages a statewide portfolio of end-user computing and digital workplace services, supporting thousands of users across hospitals, community health facilities and corporate locations throughout Tasmania. The team works closely with business stakeholders, technical teams, vendors and service providers to ensure services remain aligned to organisational priorities, customer needs and evolving operational demands.

The SOE Team contributes to the Department's broader digital strategy by providing leadership and governance across digital workplace services, supporting technology modernisation initiatives, and ensuring service outcomes deliver measurable value to the organisation and the communities it serves.

The Role

As ICT Manager – SOE, you will provide leadership and direction to a statewide team, ensuring business services are delivered safely, effectively and efficiently while maintaining a strong focus on people leadership, workforce capability and customer outcomes.

You will be accountable for:

• Leading and developing a high-performing, engaged and customer-focused team.
• Workforce planning, recruitment, performance management, capability development and succession planning.
• Managing operational performance, service quality, customer satisfaction and continuous improvement initiatives.
• Balancing service demand, resource allocation and competing priorities to ensure sustainable service delivery.
• Managing budgets, contracts, vendors and financial resources to achieve value-for-money outcomes.
• Developing and maintaining strong relationships with stakeholders across the Department and external service providers.
• Leading operational planning, business continuity, risk management and service improvement activities.
• Providing authoritative advice and recommendations to senior management and executive on service delivery, operational and workforce matters.
• Supporting the delivery of strategic initiatives, technology modernisation programs and organisational objectives.

What We're Looking For

We are seeking an experienced leader with a proven track record of building high-performing teams, delivering customer-focused services, and successfully leading people through change in complex operational environments.

You will bring:

• Extensive proven experience leading and developing technical or operational teams.
• Strong workforce management, recruitment, coaching and performance leadership skills.
• Experience managing budgets, resources, competing priorities and operational workloads.
• Demonstrated ability to build productive stakeholder relationships and influence outcomes.
• Strong communication, decision-making and problem-solving skills.
• Experience translating strategic objectives into practical operational outcomes.
• A commitment to customer service, continuous improvement and organisational excellence.

While experience in ICT and digital workplace environments is desirable, applicants will be assessed primarily on their leadership capability, people management experience, business service delivery and ability to deliver results through others.

Why Join Us?

This is an opportunity to lead a critical statewide service that directly supports Tasmania's public health system. You will work with a dedicated team of professional, influence service strategy and contribute to the delivery of technology services that enable healthcare professionals to provide care to the Tasmanian community every day.

You will need

• Demonstrated ability to lead, coach and develop technical or service delivery teams, including workforce planning, recruitment, performance management and capability development.
• Proven experience leading customer-focused services in a complex operational environment, balancing demand, resources, risk and competing priorities to achieve sustainable service outcomes.
• Strong communication, stakeholder engagement and relationship management skills, with the ability to influence outcomes, align services to organisational priorities and provide trusted advice to senior leaders.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Why Tasmania 

The Department of Health Tasmania oversees various hospitals across the state, including the Royal Hobart Hospital, Launceston General Hospital, Northwest Regional Hospital, and Mersey Community Hospital, as well as district hospitals and ambulance services. Additionally, it provides community health, mental health, and primary healthcare services to the Tasmanian community through more than 300 sites.

Tasmania, Australia's only island state, offers unparalleled natural beauty and a luxurious lifestyle. Pursuing your health career in Tasmania’s public health system means building strong connections with colleagues and patients. It also means embracing a lifestyle where you can enjoy extraordinary experiences outside of work while making a significant impact on the community during work.

Details of appointment

Permanent full time, day worker position (plus on call), working 76 hours per fortnight.

Location - Based in Hobart, Tasmania 

*Notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

Salary

$132,460 to $139,392 per annum. Our Employer 12% superannuation contribution is on top of this amount.

• Salary range is in accordance with Health and Human Services (Tasmanian State Service) Award

Benefits available to eligible candidates 

• Professional development and accelerated pathways.
• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.

More information about our Employee Benefits can be found here

Eligibility

Applicants should note the following criteria are desirable:

• Tertiary qualifications in Business, Management, Leadership, ICT or a related field.
• An understanding of, or experience working with, ICT-enabled environments, or demonstrated ability to engage with technical subject matter experts effectively.
• A sound understanding of ICT governance, risk management and cybersecurity principles.

Note: - Please refer to the Application Guide for more information of pre-employment check.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

Statement of Duties: 

• ICT Manager - Band 7 (WORD)

Application Guide:  

• Applicant Guide (WORD)

How to apply

Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.

You will be prompted to complete a Maximum 1–2-page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.

In addition to your application, please provide a response to the two questions below (maximum one page per question). Responses should use specific examples and focus on your role, actions, decision-making and outcomes achieved.

*Applications from Recruitment agencies will not be accepted for this role*

For more information

Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.

Name:                     Mark Siegemund 
Position:                  Senior Manager - Digital Infrastructure Services 
Phone number:         0438 13 5860
Email address:          mark.siegemund@health.tas.gov.au

What it is like working at the Department of Health?

Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!

Move to Tasmania | Tasmanian

One Health Podcast - Spotify 

One Health Podcast - Apple 

Tasmanian Health Careers | Tasmanian 

Department of Health has achieved the “Carer Accredited Employer Status” providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023).

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.