Having a diverse workforce that represents the wider Tasmanian community is very important to us and we actively encourage applications from people with disabilities, from culturally and linguistically diverse backgrounds, people who may identify as LGBTQI+, and all genders. We recognise the value, unique skills and knowledge that Aboriginal employees bring to the workplace and welcome and encourage applications from Aboriginal people.

We are committed to putting the rights and wellbeing of children and young people at the centre of what we do. We will employ the right people. We will embed a culture of self-reflection and continuous improvement. We will have the courage to change what needs to be changed. We will regularly review our policies and structures through a child and youth safety lens. Our people will be equipped with the skills to recognise and respond to signs of harm. We are growing a culture where everyone takes responsibility, shares information, and speaks up if something doesn’t seem right. Together, we’re creating a place where all children and young people are safe from harm.

We support reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact person listed for this vacancy.

We understand that people have different needs to manage their work and life and to support people we embrace the benefits of flexible working arrangements. Talk to us about how this could work for you.

Hours per fortnight

Up to 73.5 hours - flexible options available. 

Duties

1. Develop and maintain clear and accurate process information and content in the knowledge management system, website and myServiceTas portal that supports the delivery of Service Tasmania services.
   
   
2. Provide support and training for staff and agency stakeholders on the knowledge management system, website and myServiceTas portal.
   
   
3. Manage the support inboxes, Jira boards and internal system feedback, including liaising and consulting with agency representatives and internal stakeholders.  
   
   
4. Work collaboratively with stakeholders in a continuous improvement environment to identify process issues and opportunities to streamline service delivery for staff and customers.
   
   
5. The incumbent can expect to be allocated duties, not specifically mentioned in this document, that are within the capacity, qualifications and experience normally expected from persons occupying positions at this classification level.

Download the Statement of Duties and any Associated Documents

 SOD - Knowledge Support Officer 003035 and 003036 .docx

 SOD - Knowledge Support Officer 003035 and 003036 .pdf

 Advice for applicants for positions at DPAC.docx

 Advice for applicants for positions at DPAC.pdf

How to apply

Electronic submission of application is preferred, please click the blue 'Apply Now' button.

You will be prompted to upload a 1-2 page short application outlining your experience, skills and knowledge as they relate to the Statement of Duties and a resume.  

Please note that we do not require a separate statement addressing the selection criteria.

If you have any difficulty uploading your application, please contact us prior to the closing date on 03 6165 9920.

For more information

Casey Crouch
Acting Service Design Lead
casey.crouch@service.tas.gov.au
Phone: (03) 6185 6028