The Team:
The Service Management Practice team is a dynamic unit within Health ICT dedicated to supporting the state's Health department. Our team specialises in continual service improvement, IT service management processes, reporting and data analytics, vendor management, and administration of the branch's ITSM tool. By focusing on these areas, we strive to enhance service delivery and operational excellence, ensuring impactful outcomes for our organisation and the broader Tasmanian community.
The Role:
As part of the Service Management Practice team, the ITSM Consultant will undertake activities to assist with the delivery of Service Management initiatives. This includes performing the role of Change Manager for Health ICT and coordinating a range of tasks to provide support for the implementation of Service Management initiatives such as change and vendor management, process improvements, and developing and reporting on service level agreements (SLAs) for Health ICT.
Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.
Details of appointment:
Permanent, full time, day worker position, working 76 hours per fortnight, commencing as soon as possible.
*notwithstanding hours to be negotiated with the successful applicant.
Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.
Salary:
$107,899 to $122,292 per annum + our Employer 11.5% superannuation contribution is on top of this amount.
- Salary range is in accordance with Public Sector Unions Wages Agreement 2022
Benefits available to eligible candidates:
- Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $13.95 per week per person, or $25.95 for a family.
More information about our Employee Benefits can be found here
Eligibility:
Applicants should note the following criteria are desirable:
- Relevant IT industry experience
- ITIL Foundation certification
- Experience with Microsoft Power BI or other contemporary analytics/reporting tools
- Current Driver’s Licence
Note: - Please refer to the Application Guide for more information of pre-employment check.
Download the Statement of Duties and any Associated Documents
We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.
Statement of Duties:
Application Guide:
How to apply:
Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.
You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.
For more information:
Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.
Aidan Jessup
Manager - IT Service Management Practice
Phone number: 03 6166 9613
Email address: aidan.jessup@health.tas.gov.au
What it is like working at the Department of Health?
Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!
Make It Tasmania | Move for a great lifestyle
One Health Podcast - Spotify
One Health Podcast - Apple
Tasmanian Health Careers | Tasmanian
Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.
