Patient Release of Information Officer (508205)

Department of Health
Community, Mental Health & Wellbeing
CMHW - Tasmanian Health Services

Applications must be submitted by

Position details

Applications close: AEST
Award/Classification:Health and Human Services (Tasmanian State Service) Award/General Stream, Band 3
Employment Type: Part Time
Region: South
Location:5/25 Argyle St, Hobart

The Team:

The Patient Release of Information Officer is responsible for the coordination and release of patient information to internal and external requestors as well as the day-to-day clerical duties associated with processing these requests. These include but are not limited to requests from patients, family, health professionals, Child Protection Services, courts, insurance companies, solicitors, coroner, police, AHPRA and approved clinical trial and health researchers.

The Role:

  • Assess and process applications for patient information in a timely manner, including medico-legal requests, in accordance with the Personal Information Protection Act (2004), Right to Information Act (2009) and other appropriate legislation, policy, protocols and timeframes by confirming patient identification, consent, type of request, delegate approval requirements, record locations and record types. 

  • Liaise with Release of Information Delegates to ensure approval is provided (when required) to release patient information to requestors including:
  • redacting information as determined by the Delegate
  • assessing consent and patient ID documentation to determine NOK relationships
  • assessing what information is relevant to the request
  • exporting data from health records

  • Ensure the patient’s privacy and confidentiality is maintained at all times and health information is safeguarded from unauthorised access or disclosure.

  • Liaise with requestors face-to-face, in writing and over the phone to ensure requirements are met for patient release of information by explaining request process and charges, generating of correspondence, negotiating timeframes for release, organising inspection of records.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Details of Appointment:

Permanent, part time, day work, position working 30.4 hours per fortnight, commencing from 9 January 2023.

*notwithstanding hours may be negotiated with the successful applicant

  • Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar part time vacancies.


Hobart, Tasmania

Base Salary: $65,721 to $71,156 per annum+ 10.5% superannuation

  • Salary range is in accordance with Public Sector Unions Wages Agreement 2019


Applicants should note the following criteria are desirable:

  • Experience working in a healthcare setting

  • A strong understanding of the principles of state and national privacy legislation and the application of Personal Information Protection (PIP) principles and ability to apply these standards in the workplace

  • Completion of entry level training in Medical Terminology or demonstrated workplace experience using Medical Terminology

The Head of the State Service has determined that the person nominated for this job is to satisfy a pre‑employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted:

  1. Conviction checks in the following areas:
    1. crimes of violence
    2. sex related offences
    3. serious drug offences
    4. crimes involving dishonesty

  2. Identification check

  3. Disciplinary action in previous employment check.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Applicant Guide and Statement of Duties, prior to applying for an overview of the duties, program, selection process and selection criteria.

Applicant Guide

How to Apply

Please note that our application process has changed. Refer to the application guide for information on the new application format.

Apply Online.  Please click the blue "Apply now" button on this screen.  This ensures important questions about you are answered. 

You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties.

Please Note:

  • We do not require a separate statement addressing the selection criteria in the Statement of Duties.
  • All attachments must be in Microsoft Word or PDF format.
  • Referee details are submitted as part of the online application so make sure you have the contact details of two referees before applying.

For More Information

Dylan Arnold
Supervisor Health Information Services
(03) 6166 7896

Important Information

The email account you provide when submitting job applications will be used in correspondence to you.  It is important that this is kept up to date and monitored regularly.

To update your email address (or contact number), log in to and look for “Existing applicant login” where you can update your details

The Department of Health values workforce diversity and recognises the value each person offers which is shaped by their unique characteristics, background, experiences, knowledge, skills, values and perspectives.


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  1. Review the Statement of Duties and consider if you meet the requirements.
  2. Speak to the Contact Officer if you have any questions.
  3. Submit your application including any additional documents as specified in each individual job vacancy notice.