Period of Appointment

Permanent, Full time

Hours per fortnight

73.5

Duties

• Perform daily operations and maintenance of business information systems and interfaces to ensure high degree of quality control, compliance with standards and business rules, information assurance and workflow to support frontline and system users.
• Monitor effective system activity, data integrity and provide analysis of complex problems and defect resolution assessment in consultation with internal and external Information Technology and business system units.
• Provide expert advice and assist in the development and practical implementation of policies and procedures, including legislative changes, as it relates to integration into business systems.
• Participate and lead projects to support, maintain and improve operational and corporate business systems, to achieve identified business outcomes and priorities.
• Oversee the creation and maintenance of systems support documentation requirements and associated test plans.
• Liaise with internal and external stakeholders at the State and National levels on system related issues, including information exchange, integration, requirements, fault resolution, testing and customer services queries.
• Analyse and evaluate business processes to identity and coordinate system development requirements and system upgrades, in consultation with business owners, including the recommendation of solutions, evaluation and testing.
• Coordinate training and functional support to Departmental staff in the use of information management systems, including helpdesk support and user administration.

Essential Requirements

Pre-Employment Checks 

The Head of the State Service has determined that a person nominated for appointment to this position is to satisfy a pre-employment check before taking up the appointment, promotion or transfer. Any relevant serious criminal offence or repeated serious offences over any period, which are not mitigated by additional information, may provide grounds for declining an application for appointment. Such offences would include, but are not limited to:

• Arson and fire setting;
• Sexual offences;
• Dishonesty (e.g. theft, burglary, breaking and entering, fraud);
• Deception (e.g. obtaining an advantage by deception);
• Making false declarations;
• Violent crimes and crimes against the person;
• Malicious damage and destruction to property
• Trafficking of narcotic substance;
• False alarm raising.

Desirable Requirements

Knowledge and expertise consistent with qualifications recognised at Diploma and Advanced Diploma or equivalent level.

Statement of Duties and Associated Documents

003331, 003332, 002983 - SoD - Systems Support Officer, BSS Info Services - Band 5.pdf

003331, 003332, 002983 - SoD - Systems Support Officer, BSS Info Services - Band 5.docx

Short Form Application Guidelines for Applicants Final.DOCX

Short Form Application Guidelines for Applicants Final.pdf

How to Apply

To apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV. 

Online applications will only be accepted, please click the blue Apply now button to apply. If you experience any technical difficulties please contact (03) 6173 2955.

Further Information

For further information on this position, please contact Peter Roberts, Manager - Service Delivery on 0418 315 524.