Visitor Services Manager
Port Arthur Historic Site Management Authority
Tourism Operations
Applications must be submitted by
Position details
Applications close:
AEST
Award/Classification:
Port Arthur Historic Site Management Authority Award - Rostered Day Worker GS Band 5
Salary:
$124,352.00 to $130,440.00 per annum
Employment type:
Permanent, full-time
Job description:
As an important part of our fast paced and dynamic front facing tourism team the Visitor Services Manager will oversee the efficient and effective operation of staff and other resources at Port Arthur Historic Site.
As an important part of our fast paced and dynamic front facing tourism team the Visitor Services Manager will oversee the efficient and effective operation of staff and other resources at Port Arthur Historic Site to ensure we deliver a memorable, quality, customer-focused visitor experience at a level consistent with that expected of an Australian World Heritage Site.
Lead and develop the team to excel in the delivery of outstanding visitor services, experiences and outcomes.
Hours per fortnight
76 hours per fortnight
Duties
- Co-ordinate the day-to-day operations of the Visitor Services team to deliver sound operational, financial & budget outcomes for the Port Arthur Historic Site Management Authority (PAHSMA).
- Ensure all visitor facing interactions and infrastructure are presented to the highest standard and that all aspects of security of monies, risk management, and staff and visitors health and safety are considered and maintained.
- Lead, manage and drive the successful performance of the Visitor Services team to:
- Build a strong connected team focussed environment that supports cooperation and collaboration
- Deliver high level customer service
- Ensure a positive visitor experience at all touchpoints
- Share our visions, strengthen accountability and support us to meet our overall business objectives and targets.
- Coordinate all staff direction and supervision, including roster, leave and absentee management to ensure sufficient staff are in place to meet visitor needs, and the ongoing delivery of effective coaching and training of staff to ensure efficiency and productivity.
- Oversee daily functions of the Point-of-Sale booking & ticketing system, prepare reports and ensure accurate analysis, recording and reporting of all bookings.
- Work closely with other PAHSMA business units on visitor engagement, commercial, conservation & interpretation projects and operations.
- Provide current relevant and accurate information to visitors regarding activities, features and facilities offered at the Port Arthur Historic Sites.
- Taking a solutions based approach and showing initiative, investigate and appropriately resolve complex operational issues, concerns or complaints.
- Contribute to building and maintaining a positive, collaborative, professional, respectful, supportive and high performance workplace culture across PAHSMA that encourages people to connect and thrive in the workplace.
- Build good working relationships with stakeholders and represent the business unit at internal and external forums.
- Participate on a rotational roster to undertake the wide-ranging role of Weekend Manager/ Chief Warden
Desirable Requirements
-
- Diploma in Business
- Experience in similar role
- Workplace 2 First Aid Certificate
Download the Position Description and any Associated Documents
PAHSMA PD - Visitor Services Manager B5 - 2025-01-16.pdf
PAHSMA PD - Visitor Services Manager B5 - 2025-01-16.docx
Info for Applicants - Visitor Services Manager.pdf
Info for Applicants - Visitor Services Manager.docx
How to apply
Please apply online by clicking the blue 'Apply Now' button.
Please submit your resume and a 300-word (max) written pitch outlining your suitability for the role and reason for applying.
Please note that we do not require a separate statement addressing the selection criteria.
Refer to the 'Information for Applicants' document for further information.
Please note attachments must be in Microsoft Word or PDF format.
If you are unable to submit your application online, please contact the PAHSMA Recruitment team at recruitment@portarthur.org.au
For more information
Anne McVilly
Director Tourism Operations
0409 308 385
anne.mcvilly@portarthur.org.au